Bilingual Patient Services Representative

LiveWell Homecare Agency; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Life insurance

Retirement plan

Disability coverage

Paid time off

Job summary

LiveWell Homecare Agency seeks a friendly and organized medical office receptionist to greet patients, verify insurance eligibility, and maintain efficient waiting areas in a Chicago healthcare setting.

The role requires experience with EMR systems and Microsoft Office, plus strong communication and customer service abilities. Bilingual English/Spanish or English/Polish skills are preferred to serve diverse patients at the front desk.

Qualifications

• Proven customer service experience in a medical setting is preferred.
• Strong verbal and written communication skills are essential.
• Bilingual abilities in English and Spanish or English and Polish are preferred.

Responsibilities

• Provide excellent customer service to patients during appointments and check-ins.
• Register patients in the EMR system, verifying demographic and billing details.
• Monitor waiting areas and communicate delays effectively.
• Identify insurance types and confirm patient coverage eligibility.

Skills

Customer service

Communication

Bilingual English/Spanish

Bilingual English/Polish

Interpersonal skills

Tools

EMR system

Microsoft Office

Job description

The position involves delivering high-quality, efficient patient service in a healthcare setting, including greeting and registering patients, verifying insurance eligibility, and managing waiting areas to ensure timely care.

Key Responsibilities

• Provide excellent customer service to patients during appointments and check-ins
• Register patients in the EMR system, verifying demographic and billing details
• Monitor waiting areas and communicate delays effectively
• Identify insurance types and confirm patient coverage eligibility

Qualifications & Skills

• At least 2 years of medical office experience preferred
• Proficiency with EHR systems and Microsoft Office
• Bilingual ability in English/Spanish or English/Polish preferred
• Strong communication, interpersonal, and customer service skills

Based in Chicago, offering benefits such as dental, medical, vision, life insurance, retirement plans, disability coverage, paid time off, and more.