Bilingual Claims Care Specialist (EN/ES)

American Family Insurance Agency Staff; Keene (NH); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Pension plan

Paid holidays

Paid time off

Job summary

American Family Insurance Agency Staff in Keene, NH is seeking a bilingual Claims Support Specialist to manage customer interactions by phone and digital channels. You will assist with FNOL, process payments, and help with low-complexity claim inventories.

The role requires bilingual fluency in English and Spanish, strong customer service, and independent problem-solving abilities. This position offers a hybrid work arrangement with relocation support for eligible candidates.

Qualifications

• Bilingual in English and Spanish required.
• Experience handling claims with FNOL and payments.
• Strong customer-service orientation and problem solving.

Responsibilities

• Review coverage, assign services, interpret estimates and adjuster notes.
• Manage customer interactions via phone and digital channels.
• Process FNOL and cross-functional tasks across lines of business.
• Identify information needed to accurately process claims.
• Provide accurate, timely responses to internal and external customers.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Attention to detail

Job description

American Family Insurance Agency Staff in Keene, NH is seeking a bilingual Claims Support Specialist to manage customer interactions by phone and digital channels. You will assist with FNOL, process payments, and help with low-complexity claim inventories.

The role requires bilingual fluency in English and Spanish, strong customer service, and independent problem-solving abilities. This position offers a hybrid work arrangement with relocation support for eligible candidates.