Bilingual Claims Care Center Associate (English/Spanish)

American Family Insurance Agency Staff; Madison (WI); Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Pension plan

Annual incentive

9 paid holidays

Paid time off (23 days)

Job summary

American Family Insurance in Madison, WI is seeking a bilingual customer claims assistant to manage phone and digital interactions on new and existing claims, and assist with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory.

You must be bilingual in English and Spanish, and demonstrate strong customer service skills with independent problem solving abilities.

Qualifications

• Bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.
• Experience providing customer-driven solutions, support, or service.
• Ability to review coverage, assign services, interpret estimates and adjuster notes, and process payments.

Responsibilities

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates planning and organizational skills, time management, and scheduling with FNOLs.
• Handles interactions via inbound/outbound calls and digital channels.
• Completes FNOL and cross-functional responsibilities across lines of business.
• Works independently and demonstrates problem solving.
• Gathers necessary information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and partners.
• Uses claim systems and applications to complete tasks with precision.
• May maintain a claim inventory and assist with low-complexity inventory.

Skills

Bilingual English/Spanish

Customer service

Independent problem solving

Communication via phone & digital

Job description

American Family Insurance in Madison, WI is seeking a bilingual customer claims assistant to manage phone and digital interactions on new and existing claims, and assist with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory.

You must be bilingual in English and Spanish, and demonstrate strong customer service skills with independent problem solving abilities.