Claims Support Specialist - Call Center (Bilingual)

Fred Loya Insurance Agency; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Fred Loya Insurance Agency is seeking a reliable Claims Support Agent to assist callers in a fast-paced environment. You will be computer-literate, communicate clearly, and follow procedures while handling high call volumes. Bilingual English/Spanish skills and dependable transportation are helpful.

The position emphasizes accurate data entry, adherence to established processes, and flexibility to support the claims team as needed.

Qualifications

• Computer literate (basic to intermediate skills).
• Strong typing and data-entry ability.
• Bilingual (English/Spanish) preferred.
• Clear, professional communication.

Responsibilities

• Assist customers with starting new accident claims.
• Answer questions about estimates and next steps.
• Offer available inspection options.
• Enter information quickly and accurately using multiple systems.
• Support the team with additional tasks as needed.

Skills

Typing

Data entry

Bilingual

Communication

Education

High School Diploma

Job description

Fred Loya Insurance Agency is seeking a reliable Claims Support Agent to assist callers in a fast-paced environment. You will be computer-literate, communicate clearly, and follow procedures while handling high call volumes. Bilingual English/Spanish skills and dependable transportation are helpful.

The position emphasizes accurate data entry, adherence to established processes, and flexibility to support the claims team as needed.