Bilingual Claims Care Center Associate

American Family Insurance Agency Staff; Minneapolis (MN); À distance; USD 3 444 000 - 4 381 000; Plein temps

Avantages offerts par ce poste

Relocation support

Home-based with office visits

Résumé du poste

American Family Insurance Agency Staff seeks a bilingual Call Center/Claims support specialist to manage new and existing claim interactions. The role emphasizes customer service across phone and digital channels, processing payments, and assisting with low-complexity claim inventory.

This position is primarily home-based with occasional office visits within a daily commutable distance to multiple offices including Minneapolis, MN.

Qualifications

• Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.
• Experience providing customer-driven solutions or service.
• Ability to review coverage, interpret notes, and process payments.
• Ability to handle interactions via inbound/outbound calls and digital channels.

Responsabilités

• Reviews and applies coverage, assigns services, interprets estimates and adjuster notes, and processes payments.
• Serves claims and FNOLs with effective planning and organization, managing time and schedule.
• Handles interactions via inbound calls, outbound calls, and digital channels.

Connaissances

Bilingual (Spanish-English)

Customer service

Claims processing

Communication

Description du poste

American Family Insurance Agency Staff seeks a bilingual Call Center/Claims support specialist to manage new and existing claim interactions. The role emphasizes customer service across phone and digital channels, processing payments, and assisting with low-complexity claim inventory.

This position is primarily home-based with occasional office visits within a daily commutable distance to multiple offices including Minneapolis, MN.