Bilingual City Services Specialist - Customer Support

DATAMARK, Inc.; El Paso (TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability insurance

Training & Development

Wellness Resources

In-house gym

Zusammenfassung

DATAMARK, Inc. in El Paso seeks a Bilingual Customer Service Representative to be the first point of contact for residents seeking information on essential city services. You will assist with inquiries and service requests to ensure timely resolutions for the community.

The role requires strong communication, multitasking in a fast-paced environment, and fluency in English and Spanish. Training is extensive, with growth opportunities in a collaborative team setting.

Qualifikationen

• High School Diploma or equivalent.
• At least 1 year of experience in a call center or 2 years in customer service.
• U.S. citizenship required.
• Fluent in English and Spanish (read, write, speak).

Aufgaben

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
• Handle service requests for public works, sanitation, code enforcement, and other essential city services.
• Log and track service requests to ensure timely resolutions.
• Collaborate with city departments to address and resolve community concerns.
• Provide excellent customer service in every interaction.

Kenntnisse

Strong communication

Interpersonal skills

Multitasking

Problem solving

Computer skills

Bilingual English/Spanish

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

DATAMARK, Inc. in El Paso seeks a Bilingual Customer Service Representative to be the first point of contact for residents seeking information on essential city services. You will assist with inquiries and service requests to ensure timely resolutions for the community.

The role requires strong communication, multitasking in a fast-paced environment, and fluency in English and Spanish. Training is extensive, with growth opportunities in a collaborative team setting.