Bilingual Customer Service Representative

DATAMARK, Inc.; El Paso (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability insurance

Training & Development

Wellness Resources

In-house gym

Job summary

DATAMARK, Inc. in El Paso seeks a Bilingual Customer Service Representative to be the first point of contact for residents seeking information on essential city services. You will assist with inquiries and service requests to ensure timely resolutions for the community.

The role requires strong communication, multitasking in a fast-paced environment, and fluency in English and Spanish. Training is extensive, with growth opportunities in a collaborative team setting.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of experience in a call center or 2 years in customer service.
• U.S. citizenship required.
• Fluent in English and Spanish (read, write, speak).

Responsibilities

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
• Handle service requests for public works, sanitation, code enforcement, and other essential city services.
• Log and track service requests to ensure timely resolutions.
• Collaborate with city departments to address and resolve community concerns.
• Provide excellent customer service in every interaction.

Skills

Strong communication

Interpersonal skills

Multitasking

Problem solving

Computer skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative and contribute your expertise in a role where your impact truly matters!

As a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. You will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.

What You'll Do:

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services
• Handle service requests for public works, sanitation, code enforcement, and other essential city services
• Accurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative
• Collaborate with city departments to address and resolve community concerns
• Maintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative

What We're Looking For:

• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Proficiency with computer systems and software applications
• Bilingual in English and Spanish

Why Join Us?

• Extensive Training: We set you up for success with comprehensive training
• Growth Opportunities: Build a rewarding career in a collaborative and supportive environment
• Make a Difference: Your work will directly benefit the El Paso community

Requirements

• High School Diploma or equivalent
• At least 1 year of experience in a call center environment or 2 years customer service experience
• Must be a U.S. Citizen
• Fluent in English and Spanish is required (read, write, and speak)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (PTO & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• In-house gym
• $14.00 per hour