Bilingual Customer Support Specialist — Spanish/English

General Dynamics Information Technology; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Full-Time Customer Support Professional for our El Paso, TX contact center. You will handle inbound calls, chats, and messages for our client, resolving issues and providing accurate information.

Responsibilities include researching issues, offering solutions, and documenting interactions while maintaining service standards. Candidates must be bilingual (English/Spanish) and able to work onsite Monday through Friday, 6 am–7 pm MST.

Qualifications

• High school diploma or GED.
• Zero or more years of customer service or other telephone experience.
• Ability to oversee multiple inquiries in a fast-paced contact center.
• Texas resident living within a 60 mile radius of our El Paso facility.
• Ability to read, write, and speak Spanish and English fluently.
• Willingness to work onsite as required and to cover full-time shifts (M-F, 6 am - 7 pm MST).
• Ability to pass a criminal background check, drug screening, and credit check.
• US Citizenship.

Responsibilities

• Answer incoming phone calls, chats, and messages on behalf of client; provide accurate information.
• Assist customers by researching issues, exploring answers, and offering information and alternatives.
• Identify, diagnose, and resolve customer issues, escalating complex issues as necessary.
• Simultaneously manage multiple inquiries via chat as needed.
• Place outbound customer service or customer satisfaction calls as required by client.
• Complete call guides; gather and verify required information.
• Adhere to established customer service and documentation standards within required time frames.

Skills

Bilingual English/Spanish

Multitasking

Customer service

Education

High school diploma or GED

Job description

General Dynamics Information Technology (GDIT) is seeking a Full-Time Customer Support Professional for our El Paso, TX contact center. You will handle inbound calls, chats, and messages for our client, resolving issues and providing accurate information.

Responsibilities include researching issues, offering solutions, and documenting interactions while maintaining service standards. Candidates must be bilingual (English/Spanish) and able to work onsite Monday through Friday, 6 am–7 pm MST.