Customer Support Associate I: Growth & Impact

DATAMARK, Inc.; El Paso (TX); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Health Care Plan

401k/IRA

Life Insurance

Paid Time Off

Disability (Short/Long)

Job summary

DATAMARK, Inc. is seeking a Customer Service Representative in El Paso, TX, to handle calls and emails, document interactions accurately, and help teammates resolve issues. You will contribute to a positive, solution-focused service environment and ensure high-quality customer experiences daily.

The role emphasizes effective communication, empathy, and the ability to navigate multiple software applications while maintaining a professional demeanor and strong attention to detail.

Qualifications

• High school diploma or equivalent.
• 1 year of contact center experience or 2 years in general customer service.
• Excellent verbal and written communication in English.
• Strong listening skills with empathy and clarity.
• Proficient with CRM systems and customer support software.
• Typing speed of at least 40 words per minute.
• Ability to multitask across multiple applications in a fast-paced environment.
• Team-oriented and collaborative mindset.

Responsibilities

• Respond to inbound and outbound customer calls and emails professionally.
• Answer questions, troubleshoot issues, and provide clear information.
• Document interactions and update account details in systems.
• Resolve concerns and escalate complex issues when needed.
• Follow up to ensure issues are fully resolved to customer satisfaction.
• Stay up-to-date on products, services, and policies.

Skills

Communication skills

Listening skills

Typing speed

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM software

Customer support software

Job description

DATAMARK, Inc. is seeking a Customer Service Representative in El Paso, TX, to handle calls and emails, document interactions accurately, and help teammates resolve issues. You will contribute to a positive, solution-focused service environment and ensure high-quality customer experiences daily.

The role emphasizes effective communication, empathy, and the ability to navigate multiple software applications while maintaining a professional demeanor and strong attention to detail.