Behavioral Health Central Intake Lead

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Purpose-driven work

Professional growth

Team culture

Stability & opportunity

Comprehensive benefits

Great Place to Work

Job summary

Behavioral Health Network, Inc. is seeking a Practice Manager to lead the CBHC Central Intake, ensuring timely, high-quality access to services and care coordination across BHN programs.

You will drive performance, supervise intake staff, and partner with senior leadership to remove barriers to care. The ideal candidate has a bachelor’s degree in a related field and 3+ years in intake roles plus 2+ years in supervision, with strong analytical and customer-service skills.

Qualifications

• Bachelor’s degree in behavioral health, human-services, healthcare administration, business, or related field.
• At least three years of call-center, access-center, central-intake, or related intake experience.
• At least two years of supervisory or people-management experience.
• At least three years of experience in behavioral health or mental health services.

Responsibilities

• Lead the daily operations of CBHC Central Intake, ensuring timely, welcoming access to BHN services.
• Ensure department goals and KPIs are achieved.
• Use data to identify trends and develop improvement plans with senior leadership.
• Collaborate with Central Intake leadership to coordinate workflows and connect to care.
• Supervise Intake Supervisors and support professional development.
• Participate in recruitment, onboarding, scheduling, and performance management.

Skills

Call center

Supervisory experience

Behavioral health

Analytical skills

Customer service

Organization

EHR proficiency

MS Office

Education

Bachelor’s degree

Tools

EHR systems

Job description

Behavioral Health Network, Inc. is seeking a Practice Manager to lead the CBHC Central Intake, ensuring timely, high-quality access to services and care coordination across BHN programs.

You will drive performance, supervise intake staff, and partner with senior leadership to remove barriers to care. The ideal candidate has a bachelor’s degree in a related field and 3+ years in intake roles plus 2+ years in supervision, with strong analytical and customer-service skills.