Bilingual Case Manager, Survivor Services & Housing

Sanctuary For Families, Inc.; New York (NY); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Contribution

Paid Time Off

Job summary

Sanctuary for Families, New York, seeks a Case Manager for its Anti-Trafficking Initiative. The role involves direct service delivery, case management, and advocacy across housing, benefits, education and health services.

You will work in a high-paced, crisis-responsive environment, interfacing with law enforcement and housing programs while maintaining client-centered, trauma-informed care. Hybrid schedule offered.

Qualifications

• B.A. or relevant work experience required.
• Bilingual English/Spanish required.
• Ability to work respectfully with clients from many different cultural, ethnic and socio-economic backgrounds.
• Experience navigating NYC public benefits programs and housing resources.
• Strong multitasking, organizational and problem-solving skills.
• Excellent writing and editing skills.

Responsibilities

• Conduct thorough needs assessments and develop individualized service plans to address the unique needs of each client.
• Coordinate case management services under the supervision of the ATI Senior Supervising Clinician.
• Offer immediate support, safety planning and intervention to clients experiencing crises, coordinating referrals and placements such as shelter and medical treatment.
• Help clients secure safe and stable housing, including enrolling them in NYC housing programs and coordinating temporary shelter as needed.
• Assist clients in applying for and obtaining public benefits such as Medicaid, food stamps, cash assistance, and childcare subsidies.
• Provide job readiness support, including resume building, job search assistance, and connecting clients with job training programs.
• Assist clients in accessing educational opportunities, including ESL classes, GED programs, and higher education.
• Connect clients with appropriate services, including legal assistance, healthcare, mental health services, and educational programs.
• Mentor and train interns.
• Prepare requests for educational and financial assistance grants on behalf of clients.
• Advocate on behalf of clients with service providers, government agencies, and other organizations to ensure they receive the necessary support and services.
• Collaborate with ATI attorneys and pro bono counsel to ensure wrap-around, client-centered, holistic survivor services.
• Prepare and submit grant-required documentation in collaboration with the Senior Supervising Clinician and the ATI Director.
• Support administrative compliance with funder reporting protocols, including case management data tracking and report preparation.
• Maintain and update electronic client records in Salesforce in a timely manner. Perform additional administrative support services for ATI.
• Perform other department or agency-related duties or special projects as directed by the ATI Senior Supervising Clinician and/or the Director of the Anti-Trafficking Initiative.

Skills

Bilingual English/Spanish

Case management

Communication skills

Writing and editing

Education

B.A. or relevant work experience

Tools

Salesforce

Job description

Sanctuary for Families, New York, seeks a Case Manager for its Anti-Trafficking Initiative. The role involves direct service delivery, case management, and advocacy across housing, benefits, education and health services.

You will work in a high-paced, crisis-responsive environment, interfacing with law enforcement and housing programs while maintaining client-centered, trauma-informed care. Hybrid schedule offered.