Case Manager

Sanctuary for Families; New York (NY); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employer-paid life insurance

Employer retirement contribution

Paid time off (Holidays, Vacation, PFL

Generous Leave Policy

Flexible spending account / Health sav

Student loan assistance

Tuition reimbursement program

Gym reimbursement program

Wellness program and rewards

Job summary

Sanctuary for Families is seeking a Case Manager to join the Anti-Trafficking Initiative in New York. You will manage a direct service caseload, provide crisis intervention, assist with housing and benefits, and coordinate with legal and healthcare partners.

The role requires bilingual English/Spanish, trauma-informed approach, and strong writing/interpersonal skills. Hybrid schedule and comprehensive benefits are offered to support survivors with wrap-around services.

Qualifications

• B.A. or relevant work experience required.
• Bilingual English/Spanish required.
• Ability to work respectfully with clients from diverse backgrounds.
• Experience with immigrant communities and trauma survivors; trauma-informed care.
• Experience navigating NYC public benefits programs and housing resources.
• Strong ability to work independently.
• Excellent judgment, multitasking, and organizational and problem-solving skills.
• Outstanding writing and editing skills.
• Strong interpersonal, organizational, and communication skills.
• Persistent and flexible to deliver excellent service.
• Positive and solution-oriented, especially under pressure.
• Computer literacy.
• Energetic, dedicated and passionate about Sanctuary's mission.

Responsibilities

• Conduct thorough needs assessments and develop individualized service plans.
• Coordinate case management services under supervision.
• Provide immediate support, safety planning and crisis intervention; coordinate referrals.
• Help clients secure safe housing and coordinate temporary shelter as needed.
• Assist clients in applying for public benefits such as Medicaid, food stamps, cash assistance, and childcare subsidies.
• Provide job readiness support including resume building and job search assistance.
• Assist clients in accessing educational opportunities, including ESL, GED, and higher education.
• Connect clients with legal, health, mental health, and educational services.
• Mentor and train interns and prepare grant-related documentation.
• Advocate with service providers and agencies to ensure needed support.
• Collaborate with ATI attorneys to ensure wrap-around services.
• Maintain and submit grant documentation with ATI leadership.
• Support compliance with funder reporting and data tracking.
• Maintain electronic client records in Salesforce and provide admin support.
• Perform other duties as directed by supervisors.

Skills

Bilingual English/Spanish

Case management

Trauma-informed care

Writing and editing

Interpersonal skills

Communication skills

Multitasking

Independent working

Problem-solving

Computer literacy

Education

B.A. or relevant work experience

Tools

Salesforce

Job description

About Us

Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

Position Overview

The Case Manager is an integral member of Sanctuary for Families' Anti-Trafficking Initiative, one of the nation's leading service providers for survivors of human trafficking and related forms of gender-based violence in the country. In addition to legal services, ATI provides its clients with a wide range of social, case management, and advocacy services.

This position entails working in a high-paced, dynamic, sometimes crisis-responsive environment, learning and navigating multiple systems, including law enforcement (federal and state), public housing, public assistance, and interfacing with public interest partner organizations while managing a direct service case load and grant-related administrative duties.

Responsibilities

• Conduct thorough needs assessments and develop individualized service plans to address the unique needs of each client;
• Coordinate case management services under the supervision of the ATI Senior Supervising Clinician;
• Offer immediate support, safety planning and intervention to clients experiencing crises, coordinating referrals and placements such as shelter and medical treatment;
• Help clients secure safe and stable housing, including enrolling them in NYC housing programs and coordinating temporary shelter as needed;
• Assist clients in applying for and obtaining public benefits such as Medicaid, food stamps, cash assistance, and childcare subsidies;
• Provide job readiness support, including resume building, job search assistance, and connecting clients with job training programs;
• Assist clients in accessing educational opportunities, including ESL classes, GED programs, and higher education;
• Connect clients with appropriate services, including legal assistance, healthcare, mental health services, and educational programs;
• Mentor and train interns;
• Prepare requests for educational and financial assistance grants on behalf of clients;
• Advocate on behalf of clients with service providers, government agencies, and other organizations to ensure they receive the necessary support and services;
• Collaborate with ATI attorneys and pro bono counsel to ensure wrap-around, client centered, holistic survivor services;
• Prepare and submit grant-required documentation in collaboration with the Senior Supervising Clinician and the ATI Director;
• Support administrative compliance with funder reporting protocols, including case management data tracking and report preparation;
• Maintain and update electronic client records in Salesforce in a timely manner. Perform additional administrative support services for ATI;
• Perform other department or agency-related duties or special projects as directed by the ATI Senior Supervising Clinician and/or the Director of the Anti-Trafficking Initiative.

Requirements

• B.A. or relevant work experience required;
• Bilingual English/Spanish required;
• Ability to work respectfully with clients from many different cultural, ethnic and socio-economic backgrounds;
• Experience working with immigrant communities and survivors of trauma, with a strong understanding of gender-based violence and its impact, and a commitment to trauma-informed care;
• Experience navigating NYC public benefits programs and housing resources;
• Strong ability to work independently;
• Excellent judgment, multitasking abilities, and organizational and problem-solving skills;
• Outstanding writing and editing skills;
• Strong interpersonal, organizational, and communication skills;
• Ability to be persistent and flexible to accomplish excellent service provision;
• Positive and solution-oriented, especially under pressure;
• Computer literacy;
• Energetic, dedicated and passionate about Sanctuary's mission of ending gender violence and human trafficking.

Budgeted Salary

Budgeted Salary: $29.73 - $32.84 per hour (annualized base salary of $54,108 - $59,769/yr); based on experience pursuant to wage scale in accordance with collective bargaining agreement.

Work Position

Full-time, Hourly/Non-Exempt.

Work Schedule

Hybrid; must be able to meet job location schedule obligation.

Benefits

• Health, Dental and Vision Insurance
• Employer-paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Equal Employment Opportunity

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.