Bilingual Case Manager, Stability & Housing Advocate

Hamilton Families; San Francisco (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer matched 403(b) retirement

Wellness and commuter benefits

Paid time off and holidays

Job summary

Hamilton Families in San Francisco seeks a Case Manager, Stability, to support families in rental subsidy programs, documenting services in real time and coordinating with the Shelter Coordinator on the Housing Solutions team.

The role requires bilingual Spanish, home-based outreach, and a commitment to confidentiality while helping families navigate housing options and access community resources.

Qualifications

• 1+ years of experience in social work, psychology, human services setting or related field.
• Background in working with nonprofit organizations, social services organizations, or community-based programs.
• Familiarity with Bay Area resources for low-income families.
• Bilingual abilities, especially in Spanish.
• Highly proficient in Microsoft Office Suite, Salesforce, and other software.
• Ability to travel locally and long distance to meet with vendors and participants.

Responsibilities

• Provide home-based support to around 20 families, including goal setting, housing advocacy, and connecting them to resources for budgeting, employment, legal support, and more.
• Assess participants’ needs and challenges, such as employment status or mental health, and connect them to appropriate resources.
• Assist families in setting and reaching housing goals, manage necessary documentation, and address related concerns.
• Check in with participants who have completed the program to ensure continued progress.
• Foster self-sufficiency and maintain professional boundaries using various service models.
• Collaborate with internal teams, and external partners to address housing issues and support participants.
• Maintain accurate records and adhere to confidentiality documentation standards.
• Address resource needs in specific areas and help organize community events such as Holiday celebrations and Back-to-School activities.
• Partner on departmental projects as needed.
• Advocate for our services and represent Hamilton Families at community and collaborative meetings.

Skills

Bilingual Spanish

Independent worker

Documentation & reporting

Confidentiality discipline

Tools

Microsoft Office Suite

Salesforce

Case management databases

Job description

Hamilton Families in San Francisco seeks a Case Manager, Stability, to support families in rental subsidy programs, documenting services in real time and coordinating with the Shelter Coordinator on the Housing Solutions team.

The role requires bilingual Spanish, home-based outreach, and a commitment to confidentiality while helping families navigate housing options and access community resources.