Case Manager, Stability

Hamilton Families; San Francisco (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer matched 403(b) retirement

Wellness and commuter benefits

Paid time off and holidays

Job summary

Hamilton Families in San Francisco seeks a Case Manager, Stability, to support families in rental subsidy programs, documenting services in real time and coordinating with the Shelter Coordinator on the Housing Solutions team.

The role requires bilingual Spanish, home-based outreach, and a commitment to confidentiality while helping families navigate housing options and access community resources.

Qualifications

• 1+ years of experience in social work, psychology, human services setting or related field.
• Background in working with nonprofit organizations, social services organizations, or community-based programs.
• Familiarity with Bay Area resources for low-income families.
• Bilingual abilities, especially in Spanish.
• Highly proficient in Microsoft Office Suite, Salesforce, and other software.
• Ability to travel locally and long distance to meet with vendors and participants.

Responsibilities

• Provide home-based support to around 20 families, including goal setting, housing advocacy, and connecting them to resources for budgeting, employment, legal support, and more.
• Assess participants’ needs and challenges, such as employment status or mental health, and connect them to appropriate resources.
• Assist families in setting and reaching housing goals, manage necessary documentation, and address related concerns.
• Check in with participants who have completed the program to ensure continued progress.
• Foster self-sufficiency and maintain professional boundaries using various service models.
• Collaborate with internal teams, and external partners to address housing issues and support participants.
• Maintain accurate records and adhere to confidentiality documentation standards.
• Address resource needs in specific areas and help organize community events such as Holiday celebrations and Back-to-School activities.
• Partner on departmental projects as needed.
• Advocate for our services and represent Hamilton Families at community and collaborative meetings.

Skills

Bilingual Spanish

Independent worker

Documentation & reporting

Confidentiality discipline

Tools

Microsoft Office Suite

Salesforce

Case management databases

Job description

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You’ll Do

We’re excited to be adding a Case Manager, Stability, toour growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. This position requires the individual to be bilingual in Spanish in order to better serve our community. The Case Manager, Stability, will report directly to the Shelter Coordinator and be part of the Housing Solutions team. This position provides case management to families in the rental subsidy program using various service models. This involves documenting services in real-time, maintaining electronic case records, and collecting monthly compliance reports.

What Your Day Looks Like

• Provide home-based support to around 20 families, including goal setting, housing advocacy, and connecting them to resources for budgeting, employment, legal support, and more
• Assess participants’ needs and challenges, such as employment status or mental health, and connect them to appropriate resources
• Assist families in setting and reaching housing goals, manage necessary documentation, and address related concerns
• Check in with participants who have completed the program to ensure continued progress
• Foster self-sufficiency and maintain professional boundaries using various service models
• Collaborate with internal teams, and external partners to address housing issues and support participants
• Maintain accurate records and adhere to confidentiality documentation standards
• Address resource needs in specific areas and help organize community events such as Holiday celebrations and Back-to-School activities
• Partner on departmental projects as needed
• Advocate for our services and represent Hamilton Families at community and collaborative meetings

What Makes You Successful in This Role

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Familiarity with case management databases or customer service platforms
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Skilled in documentation, reporting, and maintaining confidentiality

What You Bring

• 1+ years of experience in social work, psychology, human services setting or related field
• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Familiarity with Bay Area resources for low-income families
• Bilingual abilities, especially in Spanish
• Highly proficient in Microsoft Office Suite, Salesforce, and other software
• Ability to travel locally and long distance to meet with vendors and participants

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ “Yes, And”
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Compensation Range: $28.00 per hour + $1.50 per hour premium for bilingual speakers

Position Type: Full-time, Non-Exempt

Union Representation: Yes

Schedule: Monday – Friday, 9:00am – 5:30pm

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.