Bilingual Case Manager: Housing & Support Advocate

The Family Tree, Inc.; Aurora (CO); On-site; USD 25,000 - 30,000; Part time

Job summary

The Family Tree, Inc. is seeking a part-time advocate to support shelter residents and families facing domestic violence and homelessness. You will provide crisis intervention, counseling, and help with housing navigation, benefits, referrals, and life skills.

Proficiency in English and Spanish is required. You will document interactions in Salesforce HMIS and coordinate with partner agencies. The role is in-office, 20 hours per week, with Friday and Saturday evening shifts; reliable

Qualifications

• Proficiency in English and Spanish required.
• Critical Thinking: ability to think clearly and rationally in varying situations.
• Problem Solving: ability to identify and resolve issues with limited supervision.
• Fostering teamwork and collaboration: work with teams, leadership, and partner agencies.
• Flexibility and adaptability: comfortable with changing priorities.
• Communication: clear written and verbal communication with clients and colleagues.
• Professionalism and work ethic: time management, trauma-informed practice, cultural competency.
• Initiative: self-directed while team-oriented.

Responsibilities

• Provide advocacy, crisis intervention, and conflict resolution to households who have experienced domestic violence and homelessness.
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies.
• Assist residents with housing navigation, benefits, educational/vocational referrals, financial empowerment, and life skills.
• Promptly enter documentation into Salesforce, HMIS, and other tracking systems; support monthly grant reporting.
• Complete documentation for clients' interactions in a timely and accurate manner.
• Follow up on applications for services and complete intakes of new clients.
• Communicate with partner agencies and other professionals as needed to better service clients.
• Serve as a support to volunteers, interns, and other staff; coordinate with Program Director for materials.

Skills

Bilingual English/Spanish

Crisis intervention

Advocacy

Documentation

Confidentiality

Interpersonal skills

Critical thinking

Problem solving

Teamwork

Flexibility

Communication

Initiative

Job description

The Family Tree, Inc. is seeking a part-time advocate to support shelter residents and families facing domestic violence and homelessness. You will provide crisis intervention, counseling, and help with housing navigation, benefits, referrals, and life skills.

Proficiency in English and Spanish is required. You will document interactions in Salesforce HMIS and coordinate with partner agencies. The role is in-office, 20 hours per week, with Friday and Saturday evening shifts; reliable