Bilingual Case Manager - Part Time

The Family Tree, Inc.; Aurora (CO); On-site; USD 25,000 - 30,000; Part time

Job summary

The Family Tree, Inc. is seeking a part-time advocate to support shelter residents and families facing domestic violence and homelessness. You will provide crisis intervention, counseling, and help with housing navigation, benefits, referrals, and life skills.

Proficiency in English and Spanish is required. You will document interactions in Salesforce HMIS and coordinate with partner agencies. The role is in-office, 20 hours per week, with Friday and Saturday evening shifts; reliable

Qualifications

• Proficiency in English and Spanish required.
• Critical Thinking: ability to think clearly and rationally in varying situations.
• Problem Solving: ability to identify and resolve issues with limited supervision.
• Fostering teamwork and collaboration: work with teams, leadership, and partner agencies.
• Flexibility and adaptability: comfortable with changing priorities.
• Communication: clear written and verbal communication with clients and colleagues.
• Professionalism and work ethic: time management, trauma-informed practice, cultural competency.
• Initiative: self-directed while team-oriented.

Responsibilities

• Provide advocacy, crisis intervention, and conflict resolution to households who have experienced domestic violence and homelessness.
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies.
• Assist residents with housing navigation, benefits, educational/vocational referrals, financial empowerment, and life skills.
• Promptly enter documentation into Salesforce, HMIS, and other tracking systems; support monthly grant reporting.
• Complete documentation for clients' interactions in a timely and accurate manner.
• Follow up on applications for services and complete intakes of new clients.
• Communicate with partner agencies and other professionals as needed to better service clients.
• Serve as a support to volunteers, interns, and other staff; coordinate with Program Director for materials.

Skills

Bilingual English/Spanish

Crisis intervention

Advocacy

Documentation

Confidentiality

Interpersonal skills

Critical thinking

Problem solving

Teamwork

Flexibility

Communication

Initiative

Job description

Organization Overview

The mission of Family Tree is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence and homelessness to promote safety, healing and stability across generations. As a long standing non-profit human services agency, we are committed to empowering change and transforming the lives of vulnerable populations in our community. We aim to recruit and retain high-quality and diverse team members who share in our commitment and vision to empower people and transform our community through innovative and integrated services. We are also committed to investing in our team i.e., strive to pay a fair wage, offer competitive benefits, provide generous sick and vacation time, offer staff development along with believing each employee's unique qualities and experiences are the core of the organization. Family Tree strives to value and uplift diverse and marginalized voices, to recognize and address the ways in which oppression impacts the communities with which we work, and to promote inclusion and equity.

Essential Duties/Responsibilities

• Proficiency in English and Spanish required
• Ability to provide advocacy, crisis intervention, conflict resolution to households who have experienced domestic violence, homelessness.
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies.
• Basic knowledge of domestic violence and the impact on survivors and/or children
• Assist residents with housing navigation, benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills and the establishment of a personal support network
• Promptly enter documentation and information into our Salesforce database, HMIS, and other respective tracking systems as required; maintain documentation and data needed for monthly grant reporting
• Complete documentation for clients' interactions in a timely and accurate manner
• Follow up with applications for services and complete intakes of new clients
• Communicate with partner agencies and other professionals as needed and when necessary to better service clients

Other Duties

• Adhere to Family Tree's Continuous Improvement Practice of completing client support tools and sending feedback and post-exit surveys to clients according to Family Tree's standards
• Serve as a support to volunteers, interns, and other staff while at Family Tree shelters
• Communicate and coordinate with the Program Director for materials and items needed

Working Environment

• This is an in-office position, PART-TIME, 20-hour-a-week position.
• Friday and Saturday 12pm to 10pm.
• Must have access to reliable transportation daily
• The shelter is staffed at times, operates 24/7, and 365 days a year. This position schedule includes afternoon, evening, and weekend hours. This is a Part-time, 20-hour-a-week position. The schedule may vary according to the needs of the program and applicants and employees are expected to maintain flexible schedules for this position.

Physical Activities

Sitting/standing for long periods. Talking, hearing (ordinary conversation). Seeing (reading the paperwork, computer screen work, etc.). Manual dexterity sufficient to operate computers and telephones.

Qualifications

Required Skills/Competencies

• Proficiency in English and Spanish required
• Critical Thinking- Demonstrate the ability to think clearly and rationally when a situation demands it. Ability to analyze facts objectively
• Problem Solving- Demonstrate abilities to carry out self-directed tasks with limited supervision. Demonstrate abilities to identify and define a problem; determine the cause of the problem; identify, prioritize, and select alternatives for a solution; implement a solution; and evaluate the results
• Fostering Teamwork and Collaboration- Demonstrate abilities to collaborate with team members, Family Tree Leadership, and partnering agencies to help our program goals and outcomes. Demonstrate abilities to listen to ideas and communicate ideas and disagreements timely and constructively
• Flexibility and Adaptability- Comfortable navigating the unknown and able to make decisions with limited information. Can easily transition from one task to the next and work in a fast-paced environment that changes frequently
• Communication- Ability to explain complex and diverse ideas to audiences in written and oral formats. Ability to provide direction, information, or instructions effectively. Demonstrate abilities to report factual interactions
• Professionalism and Work Ethic- Demonstrate abilities to manage their time adequately and be accountable. Demonstrate abilities to focus on client's needs, applying trauma-informed practices, cultural competency, and inclusiveness
• Initiative- Able to work in a self-directed manner while also communicating well within a team; able to perform tasks with strong attention to detail, critical thinking, and excellent organizational skills

Preferred Skills/Competencies

• Relationship Management- possess the skills to build healthy and effective working relationships with Family Tree team members. Skills gained from lived experience and professional experience working with vulnerable populations and marginalized communities.
• Decision Making- skilled in gathering information, evaluating options, and presenting solutions or courses of action.
• Organizational Competency- can prioritize and manage workload, manage their time, and demonstrate strong attention to detail.
• Communication- Ability to explain complex and diverse ideas to audiences in written and oral formats. Ability to provide direction, information, or instructions effectively. Demonstrate abilities to report factual interactions.
• Digital Literacy- Ability to find, evaluate and communicate information by utilizing typing and digital media platforms like Microsoft Suite Programs and search engines.
• Resourcefulness- Knowledge of and ability to navigate Metro Denver area community resources; an understanding of voucher administration and Medicaid billing processes.