Bilingual Cargo Claims Specialist

King Ocean Inc.; Florida; On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Generous paid time off

On-site role in Sweetwater, FL with a远

Job summary

King Ocean Inc. in Sweetwater, FL is seeking a bilingual claims assistant to support the Claims Manager with clerical and administrative duties in the Claims Department.

You will handle cargo claims from intake to final resolution, investigate using evidence, and negotiate settlements with customers, carriers, and insurers. Proficiency in English and Spanish, strong negotiation, and MS Office are required; associate or bachelor preferred.

Qualifications

• Fully bilingual in English and Spanish (written & spoken) – required.
• 2+ years of experience in cargo claims, insurance adjusting, or logistics coordination.
• Strong analytical and negotiation skills with a sharp eye for detail.
• Ability to remain calm, focused, and solution-oriented in a high-expectation environment.
• Comfortable managing multiple claims at once in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Handle cargo claims from intake to final resolution.
• Investigate claims using bills of lading, survey reports, photos, and other evidence.
• Determine liability and negotiate fair settlements with customers, carriers, and insurers.
• Coordinate directly with our cargo insurance providers for filing and recovery.
• Communicate clearly and professionally in English and Spanish with customers, agents, and internal teams across the Americas.
• Maintain an accurate claims log and prepare management reports.
• Identify ways to reduce claim frequency and improve recovery rates.

Skills

Bilingual

Claims handling

Negotiation

Analytical

Multi-claim management

Education

Associate’s or Bachelor’s degree preferred

Bachelor’s degree preferred

Tools

MS Office

Job description

King Ocean Inc. in Sweetwater, FL is seeking a bilingual claims assistant to support the Claims Manager with clerical and administrative duties in the Claims Department.

You will handle cargo claims from intake to final resolution, investigate using evidence, and negotiate settlements with customers, carriers, and insurers. Proficiency in English and Spanish, strong negotiation, and MS Office are required; associate or bachelor preferred.