Claims Coordinator

Ascendo Resources; Florida; On-site; USD 40,000 - 70,000; Full time

Job summary

Ascendo Resources is assisting a leading logistics client in Doral, FL, in hiring a Cargo Claims Coordinator (bilingual Spanish required) for an in-office, full-time role. You will manage cargo claims from receipt to resolution and collaborate with insurers and carriers.

Candidates must be fluent in English and Spanish, have 1+ year of cargo claims or logistics experience, and be adept at negotiation, analysis, and multitasking.

Qualifications

• Fluent in English and Spanish, written and spoken.
• 1+ years in cargo claims processing, insurance adjusting, or logistics.
• Strong negotiation, analytical thinking, and attention to detail.
• MS Office proficiency; Excel/Outlook experience.
• Bachelor’s degree preferred.

Responsibilities

• Manage cargo claims from initial receipt through to complete resolution.
• Perform detailed investigations by analyzing bills of lading, inspection reports, photographs, and supporting docs.
• Evaluate liability and conduct negotiations for equitable settlements with clients, carriers, and insurance partners.
• Collaborate with cargo insurance providers on claim submissions and recovery efforts.
• Deliver clear communication in English and Spanish with customers, agents, and cross-regional teams.
• Maintain precise claims records and generate regular leadership reports.
• Identify opportunities to lower claim frequency and boost recovery success rates.

Skills

Bilingual English/Spanish

Cargo claims processing

Negotiation

Analytical thinking

Attention to detail

Multitasking

MS Office (Excel/Word/Outlook)

Maritime regulations familiarity

Education

Bachelor’s degree preferred

Job description

Our client, an industry-leading logistics company based in Doral, FL, is seeking a Cargo Claims Coordinator (Bilingual Spanish a must) to join their team as soon as possible. This is a full-time, in-office role based at the company's Doral headquarters. The company is providing competitive annual compensation and full benefits package, with lots of opportunity for professional growth.

Responsibilities

• Manage cargo claims from initial receipt through to complete resolution.
• Perform detailed investigations by analyzing bills of lading, inspection reports, photographs, and additional supporting documentation.
• Evaluate liability and conduct negotiations to achieve equitable settlements with clients, carriers, and insurance partners.
• Collaborate closely with cargo insurance providers on claim submissions and recovery efforts.
• Deliver clear, professional communication in both English and Spanish with customers, agents, and cross-regional internal teams.
• Maintain precise claims records and generate regular reports for leadership.
• Spot opportunities to lower claim frequency and boost overall recovery success rates.

Requirements

• Full bilingual proficiency in English and Spanish (both written and spoken) – mandatory.
• Minimum 1+ years of hands-on experience in cargo claims processing, insurance adjusting, or logistics operations.
• Excellent analytical thinking, negotiation capabilities, and strong attention to detail.
• Ability to stay composed, productive, and focused on solutions in a fast-moving, high-performance environment with open feedback.
• Skilled at handling multiple claims concurrently while thriving under pressure.
• Advanced proficiency in Microsoft Office tools, especially Excel, Word, and Outlook.
• Familiarity with maritime regulations, cargo liability rules, or the container shipping sector is a significant advantage.
• Bachelor’s degree is preferred, but not required.