Bilingual Care Transition Coordinator

DocGo; Long Beach (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401k

Job summary

DocGo is hiring a Bilingual Transition Coordinator to support healthcare operations in Long Beach and other locations as needed, coordinating patient referrals and information with medical facilities and field staff.

You will provide top-tier customer service, communicate with patients and providers, and manage schedules and data while maintaining professionalism and a patient-centered approach.

Qualifications

• Must be fluent bilingual in English and Spanish.
• Proficiency in Microsoft Word, Excel, & general computer skills.

Responsibilities

• Provide top tier customer service to medical facilities, the public, and our field staff.
• Maintain professional demeanor while communicating with customers and family members.
• Work closely with medical facilities to serve as an information hub for DocGo.
• Display knowledge of appropriate medical terminology and conditions.
• Close business hours M-F 0900-1750 but be flexible - your work shift schedule may vary due to the nature of the business.
• Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, case managers, co-workers, supervisors, and the public.
• When necessary, develops solutions for existing clients, including processing calls for service, interacting with supervisors and dispatch, calling requestors and mobile health visits scheduled for customers.
• Actively formulate new strategies to reach out to new potential customers.
• Own and manage a pipeline of patient referrals and patient information.
• Achieve and consistently exceed monthly goals with referral capture rate percentage and patient satisfaction.
• Other duties as assigned

Skills

Bilingual English/Spanish

Customer service oriented

Microsoft Word

Microsoft Excel

Communication skills

Healthcare experience

Tools

Microsoft Word

Microsoft Excel

Job description

DocGo is hiring a Bilingual Transition Coordinator to support healthcare operations in Long Beach and other locations as needed, coordinating patient referrals and information with medical facilities and field staff.

You will provide top-tier customer service, communicate with patients and providers, and manage schedules and data while maintaining professionalism and a patient-centered approach.