Bilingual Transition Coordinator

Rapid Reliable Care by DocGo, LLC; California (MO); Hybrid; USD 34,440 - 39,950; Full time

Benefits offered by this job

Medical benefits

Dental and vision with company contribution

Paid Time Off

401k

Job summary

Rapid Reliable Care by DocGo, LLC is seeking a Bilingual Transition Coordinator to provide exceptional customer service and support within medical facilities. The role requires fluency in English and Spanish and involves managing patient referrals and facilitating communication.

The ideal candidate should be adaptable, have strong computer skills, and display a warm personality. They must also possess a valid CA Driver's License and have at least one year of experience in a licensed medical role.

This full-time position offers benefits including medical, dental, vision, and a 401k plan.

Qualifications

• Must hold a valid CA Driver's License with an acceptable driving record for at least 2 years.
• 1 year experience working in a licensed medical field role preferred.
• Warm and friendly personality with the ability to think on your feet.

Responsibilities

• Provide top tier customer service to medical facilities, the public, and field staff.
• Maintain professional demeanor while communicating with customers and families.
• Work closely with medical facilities to act as an information hub.
• Conduct yourself in a courteous and professional manner when dealing with patients.
• Develop solutions for existing clients and manage patient referrals.

Skills

Fluent bilingual in English and Spanish

Proficiency in Microsoft Word and Excel

Excellent verbal and written communication skills

Education

Experience working in the healthcare industry

Job description

Title: Bilingual Transition Coordinator

Pay Rate: $25 - $29 per hour

Locations: Torrance, CA and other locations as needed

Schedule: 5-day, 8-hour shifts

Employment Type: Full-Time

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

Responsibilities

• Provide top tier customer service to medical facilities, the public, and our field staff
• Maintain professional demeanor while communicating with customers and family members
• Work closely with medical facilities to serve as an information hub for DocGo
• Display knowledge of appropriate medical terminology and conditions
• Be flexible with work shift schedule due to business nature; close business hours M-F 0900-1750
• Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, case managers, co‑workers, supervisors, and the public
• Develop solutions for existing clients, including processing calls for service, interacting with supervisors and dispatch, calling requestors and mobile health visits scheduled for customers
• Actively formulate new strategies to reach out to new potential customers
• Own and manage a pipeline of patient referrals and patient information
• Achieve and consistently exceed monthly goals with referral capture rate percentage and patient satisfaction
• Other duties as assigned

Qualifications

• Must be fluent bilingual in English and Spanish
• Valid CA Driver's License (minimum 2 years) with acceptable driving record
• Proficiency in Microsoft Word, Excel, and general computer skills
• Excellent verbal and written communication skills
• Willingness to operate out of assigned medical facilities for primary location
• Experience working in the healthcare industry
• Warm and friendly personality
• Persistent and persuasive
• Adaptable and can think on your feet
• 1 year experience working in a licensed medical field role preferred

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affi