Bilingual Transition Coordinator

DocGo; Torrance (CA); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision insurance

Paid Time Off

401k

Job summary

DocGo is seeking a Bilingual Transition Coordinator in Torrance, CA, to provide exceptional customer service to medical facilities and clients. The role involves maintaining professionalism and effectively communicating with various stakeholders while demonstrating knowledge of medical terminology.

This full-time position offers a pay rate of $25 to $29 per hour, with benefits including medical, dental, and vision coverage. Ideal candidates should be bilingual in English and Spanish, have strong computer skills, and experience in the healthcare industry.

Qualifications

• Must be fluent bilingual in English and Spanish.
• Valid CA Driver’s License with an acceptable driving record.
• 1 year experience working in a licensed medical field role preferred.

Responsibilities

• Provide top tier customer service to medical facilities.
• Maintain professional demeanor while communicating with customers.
• Work closely with medical facilities to serve as an information hub.
• Develop solutions for existing clients including processing calls for service.
• Actively formulate strategies to reach new customers.

Skills

Bilingual in English and Spanish

Proficiency in Microsoft Word and Excel

Excellent verbal and written communication

Customer service skills

Adaptability

Job description

Title: Bilingual Transition Coordinator

Pay Rate: $25 - $29 per hour

Locations: Torrance, CA and other locations as needed

Schedule: 5, 8 hour shifts

Employment Type: Full-Time

Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four‑wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI‑powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities

• Provide top tier customer service to medical facilities, the public, and our field staff
• Maintain professional demeanor while communicating with customers and family members
• Work closely with medical facilities to serve as an information hub for DocGo
• Display knowledge of appropriate medical terminology and conditions
• Close business hours M-F 0900-1750 but be flexible – your work shift schedule may vary due to the nature of the business
• Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, case managers, co‑workers, supervisors, and the public
• When necessary, develop solutions for existing clients, including processing calls for service, interacting with supervisors and dispatch, calling requestors and mobile health visits scheduled for customers
• Actively formulate new strategies to reach out to new potential customers
• Own and manage a pipeline of patient referrals and patient information
• Achieve and consistently exceed monthly goals with referral capture rate percentage and patient satisfaction
• Other duties as assigned

Qualifications

• Must be fluent bilingual in English and Spanish
• Valid CA Driver’s License (minimum of 2 years) with an acceptable driving record
• Proficiency in Microsoft Word, Excel, & general computer skills
• Excellent verbal and written communication skills
• Must be willing to operate out of assigned medical facilities for primary location
• Experience working in the healthcare industry
• Warm and friendly personality
• Persistent and persuasive
• Adaptable and can think on your feet
• 1 year experience working in a licensed medical field role preferred

EEO/AAP Statement

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Aff… We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.