Bilingual Care Navigation & Onboarding Specialist

SFP Health Group; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Soni Family Practice and The Doctors Center in Florida is seeking a Care Navigation Coordinator to ensure seamless onboarding and care coordination for patients. You will manage referrals, schedule visits, and document interactions in the EHR system, while maintaining a patient-focused experience.

The role requires strong organizational skills, medical knowledge, and the ability to work cross-functionally with care teams to develop personalized care plans and improve outcomes.

Qualifications

• 5+ years of medical experience
• Medical Assistance with more than 10 years of care coordinator experience

Responsibilities

• Schedule and coordinate patients' first office visits to ensure a positive experience.
• Create patient charts and ensure all documentation is complete.
• Verify patient eligibility and benefits.
• Request hospital records and other relevant medical information.
• Schedule first appointments with a care coordinator and primary care physician.
• Coordinate referrals to specialists, hospitals, and other providers.
• Verify insurance coverage and obtain pre-authorizations as needed.
• Schedule appointments and communicate with patients, providers, and staff.
• Ensure accurate and timely documentation in the EHR system.
• Conduct health risk assessments (HRA) with new patients to establish risk levels and needs.
• Collaborate with care coordinators to develop personalized care plans.
• Maintain up-to-date patients' records.
• Communicate effectively with patients, families, providers, and staff.
• Participate in quality improvement initiatives and performance metrics.
• Adhere to regulatory requirements, policies, and procedures.
• Follow up on home health and DME orders to ensure services.
• Provide extraordinary customer service to all internal and external customers.
• Utilize patient messaging tools.
• Work with Marketing and other coordinators to ensure patient satisfaction and outcomes.
• Other duties as assigned.

Skills

Detail-oriented

Multi-tasking

Problem solving

Phone etiquette

Software/navigation

Team-oriented

Organizational skills

Medical terminology

CPT/HCPCS/ICD coding

Tools

EHR system

Job description

Soni Family Practice and The Doctors Center in Florida is seeking a Care Navigation Coordinator to ensure seamless onboarding and care coordination for patients. You will manage referrals, schedule visits, and document interactions in the EHR system, while maintaining a patient-focused experience.

The role requires strong organizational skills, medical knowledge, and the ability to work cross-functionally with care teams to develop personalized care plans and improve outcomes.