Bilingual Care Navigator Coordinator

SFP Health Group; Lakeland (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Soni Family Practice and The Doctors Center in Lakeland, FL is seeking a Care Navigation Coordinator to ensure seamless transitions of care and an excellent patient experience.

You will onboard new patients, coordinate care and referrals, perform health risk assessments, and develop personalized care plans with the care team. Strong organizational skills and effective communication are essential for success.

Qualifications

• Must be detail-oriented and able to multi-task while solving problems.
• Excellent phone etiquette and ability to navigate computer systems proficiently.
• Team-oriented with professional interaction with patients, colleagues, physicians and staff.
• Strong organizational skills with the ability to prioritize and complete tasks on time.
• Knowledge of medical terminology, CPT, HCPCS, and ICD coding preferred.
• Bilingual is a plus.

Responsibilities

• Schedule first office visits and coordinate patient experiences.
• Create patient charts and ensure complete documentation.
• Verify patient eligibility and benefits.
• Request hospital records and other medical information.
• Schedule appointments with care coordinators and primary care physicians.
• Coordinate referrals to specialists, hospitals and other providers.
• Verify insurance coverage and obtain pre-authorizations as needed.
• Maintain accurate and timely documentation in the EHR system.
• Conduct health risk assessments (HRA) calls with new patients to establish risk levels.
• Collaborate with care coordinators to develop personalized care plans for new patients.
• Maintain up-to-date patient records and communicate with patients, families, providers and staff.
• Participate in quality improvement initiatives and adhere to regulatory requirements.

Skills

detail-oriented

multi-task/problem solve

phone etiquette

team-oriented

organizational skills

medical terminology CPT HCPCS ICD

bilingual

Education

5 years of medical experience

Medical Assistant experience >10 years as care coordinator

Job description

Company: Soni Family Practice and The Doctors Center

Job title:Care Navigation Coordinator

Division/Department: Health Services

Reports to:UM Director/Director of Valued Base Care

Job Summary

We are searching for a dedicated, compassionate, and highly organized individual to join our team as Care navigation Coordinator. This role is integral to fulfilling our mission of providing excellent, patient-centered care. The Care navigation Coordinator Will be responsible for ensuring seamless transition of care and excellent patient experience, the successful candidate will coordinate patient on boarding, care coordination and referral coordination as well as conduct health risk assessment. (HRA) Calls and engages patients to develop personalized care plans.

Essential Duties and Responsibilities

• Scheduled and coordinate patients' first office visits to ensure a positive experience.
• Create patient charts and ensure all necessary documentation is complete.
• Verify patient eligibility and benefits.
• Request hospital records and other relevant medical information.
• Schedule first appointment with a care coordinator and primary care physician.
• Coordinate patients' referrals to specialists, hospitals, and other health care providers.
• Verify insurance coverage and obtain pre-authorizations as needed.
• Schedule appointments and communicate with patients, providers, and staff.
• Ensure accurate and timely documentation in our EHR system.
• Conduct health risk assessment. (HRA) calls with new patients to establish risk levels and identify care needs.
• Collaborate with care coordinators to develop personalized care plans for new patients.
• Maintain accurate and up-to-date patients' records.
• Communicate effectively with patients, families, providers, and staff.
• Participate in quality improvement initiatives and performance metrics.
• Adhere to Regulatory requirements, policies, and procedures.
• Follow up on home health and DME orders to ensure patients receive services.
• Provide extraordinary customer service to all internal and external customers, including patients and team members.
• Utilize patient messaging tools.
• Work collaboratively with other care coordinators and Marketing team to ensure patient satisfaction and good health outcomes.
• Additional duties as assigned.

Knowledge, Skills, and Abilities

• Must be detail-oriented, possess the ability to multi-task/problem solve, and be open to cross-functional training.
• Exercise proper phone etiquette and navigate computer software systems proficiently.
• Be team-oriented and work well with patients, colleagues, physicians, and other personnel in a professional and courteous manner.
• Have exceptional organizational skills with the ability to prioritize and complete tasks in a timely manner.
• Knowledge of medical terminology, CPT, HCPCS, and ICD coding preferred.
• Bilingual is a plus

Qualifications

• 5 years of medical experience
• Medical Assistance with more than 10 years of care Coordinator experience

Physical & Mental Requirements

Ability to stand or sit for extended periods of time.

Ability to receive and comprehend instructions verbally and/or in writing.

Ability to use logical reasoning for simple and complex problem solving.

Occasionally requires exposure to communicable diseases or bodily fluids.

Occasional travel for clinic activities may be required.

The information listed above is not comprehensive of all duties/responsibilities performed. This job description

is not an employment agreement or contract. Management has the exclusive right to alter this job description

at any time without notice.

Review by:

Approved by: Catalina Ferrer Date:1/15/2026