Bilingual Care Navigator & Patient Onboarding Specialist

SFP Health Group; Kissimmee (FL); Vor Ort; USD 48.000 - 64.000; Vollzeit

Zusammenfassung

Soni Family Practice and The Doctors Center in Kissimmee, FL is seeking a Care Navigation Coordinator to ensure seamless transition of care and excellent patient experience. You will handle onboarding, care coordination, referral coordination, and health risk assessments.

The role requires strong organizational skills, attention to detail, and the ability to work with patients, providers, and staff. Experience in medical settings and knowledge of CPT/HCPCS/ICD coding are a plus.

Qualifikationen

• 5 years of medical experience.
• Medical Assistance with more than 10 years of care Coordinator experience.

Aufgaben

• Scheduled and coordinate patients' first office visits to ensure a positive experience.
• Create patient charts and ensure all necessary documentation is complete.
• Verify patient eligibility and benefits.
• Request hospital records and other relevant medical information.
• Schedule first appointment with a care coordinator and primary care physician.
• Coordinate patients' referrals to specialists, hospitals, and other health care providers.
• Verify insurance coverage and obtain pre-authorizations as needed.
• Schedule appointments and communicate with patients, providers, and staff.
• Ensure accurate and timely documentation in our EHR system.
• Conduct health risk assessment (HRA) calls with new patients to establish risk levels and identify care needs.
• Collaborate with care coordinators to develop personalized care plans for new patients.
• Maintain accurate and up-to-date patients' records.
• Communicate effectively with patients, families, providers, and staff.
• Participate in quality improvement initiatives and performance metrics.
• Adhere to Regulatory requirements, policies, and procedures.
• Follow up on home health and DME orders to ensure patients receive services.
• Provide extraordinary customer service to all internal and external customers, including patients and team members.
• Utilize patient messaging tools.
• Work collaboratively with other care coordinators and Marketing team to ensure patient satisfaction and good health outcomes.
• Additional duties as assigned.

Kenntnisse

Attention to detail

Multi-tasking

Phone etiquette

Teamwork

Organizational skills

Medical terminology

Bilingual

Jobbeschreibung

Soni Family Practice and The Doctors Center in Kissimmee, FL is seeking a Care Navigation Coordinator to ensure seamless transition of care and excellent patient experience. You will handle onboarding, care coordination, referral coordination, and health risk assessments.

The role requires strong organizational skills, attention to detail, and the ability to work with patients, providers, and staff. Experience in medical settings and knowledge of CPT/HCPCS/ICD coding are a plus.