Care Coordination: Patient Referral Navigator (Bilingual)

Palm-Medical-Centers-1; Winter Haven (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Palm Medical Centers in Winter Haven, FL, is seeking a Referral Coordinator to support patient referrals and enrollment. The role emphasizes accurate registration, documentation, and timely processing of referrals to promote patient safety and care continuity.

Bilingual English/Spanish abilities are valued to assist diverse patients; prior experience with EMR systems is preferred. This is a full-time, on-site position with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Minimum one year work experience with referrals, or related medical office experience.
• Experience with EMR systems is preferred.

Responsibilities

• Maintain tracking and documentation on referrals to promote team awareness and patient safety.
• Ensure complete and accurate registration, including patient demographics and current insurance information.
• Must enter and update referral data in electronic system as appropriate.
• Assemble information concerning patient's clinical background and referral needs.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis and prognosis.
• Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Review details and expectations about the referral with patients.
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers.
• Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.
• Ensure that referrals are addressed in a timely manner.
• Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

MS Office

Bilingual (English/Spanish)

Education

High school diploma

Tools

EMR systems

Job description

Palm Medical Centers in Winter Haven, FL, is seeking a Referral Coordinator to support patient referrals and enrollment. The role emphasizes accurate registration, documentation, and timely processing of referrals to promote patient safety and care continuity.

Bilingual English/Spanish abilities are valued to assist diverse patients; prior experience with EMR systems is preferred. This is a full-time, on-site position with a comprehensive benefits package.