Bilingual Care Coordinator (Creole/English) – Onsite

Modivcare; Boston (MA); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Descripción de la vacante

MultiCultural Home Care is seeking a bilingual Haitian Creole/English Care Coordinator to join our Lynn team. This full-time role focuses on connecting clients, families, and caregivers to ensure safe, independent home care and smooth service delivery.

Responsibilities include coordinating caregiver schedules, matching staff to client needs, handling referrals and intake, and maintaining confidential records.

Formación

• Bilingual in Haitian Creole and English required.
• 1+ year of customer service experience.
• 1+ year of home care experience.
• Strong communication and organizational skills.
• Comfortable in a fast-paced environment.
• Healthcare/home care scheduling or intake experience is a plus; transferable experience acceptable.

Responsabilidades

• Coordinate caregiver schedules, staffing, and client coverage to ensure consistent care.
• Match caregivers with clients based on availability, skills, and care needs.
• Manage referrals and intake documentation to help new clients begin services.
• Communicate with clients, families, and caregivers regarding schedules, care needs, and service updates.
• Address scheduling changes, cancellations, and coverage challenges promptly.
• Maintain accurate client records, scheduling documentation, and incident reports while protecting confidential information.
• Collaborate with care teams and other departments to resolve concerns, coordinate services, and support billing needs.
• Provide compassionate support to clients and families, helping them understand available services and care expectations.
• Participate in a rotating on-call schedule and assist with additional responsibilities as needed.

Conocimientos

Bilingual Haitian Creole

Descripción del empleo

MultiCultural Home Care is seeking a bilingual Haitian Creole/English Care Coordinator to join our Lynn team. This full-time role focuses on connecting clients, families, and caregivers to ensure safe, independent home care and smooth service delivery.

Responsibilities include coordinating caregiver schedules, matching staff to client needs, handling referrals and intake, and maintaining confidential records.