Bilingual Care Coordinator Associate - English/Haitian Creole

Multicultural Home Care; Boston (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

MultiCultural Home Care is seeking a bilingual Haitian Creole/English Care Coordinator to join our Lynn team. This full-time role focuses on connecting clients, families, and caregivers to ensure safe, independent home care and smooth service delivery.

Responsibilities include coordinating caregiver schedules, matching staff to client needs, handling referrals and intake, and maintaining confidential records.

Qualifications

• Bilingual in Haitian Creole and English required.
• 1+ year of customer service experience.
• 1+ year of home care experience.
• Strong communication and organizational skills.
• Comfortable in a fast-paced environment.
• Healthcare/home care scheduling or intake experience is a plus; transferable experience acceptable.

Responsibilities

• Coordinate caregiver schedules, staffing, and client coverage to ensure consistent care.
• Match caregivers with clients based on availability, skills, and care needs.
• Manage referrals and intake documentation to help new clients begin services.
• Communicate with clients, families, and caregivers regarding schedules, care needs, and service updates.
• Address scheduling changes, cancellations, and coverage challenges promptly.
• Maintain accurate client records, scheduling documentation, and incident reports while protecting confidential information.
• Collaborate with care teams and other departments to resolve concerns, coordinate services, and support billing needs.
• Provide compassionate support to clients and families, helping them understand available services and care expectations.
• Participate in a rotating on-call schedule and assist with additional responsibilities as needed.

Skills

Bilingual Haitian Creole

Job description

Bilingual Care Coordinator -Haitian Creole/English

$20–$24/hr | Full-Time | Monday–Friday

Schedule: 8:00 AM–5:00 PM (Rotating On-Call Required)

Office: 18R Shepard St Suite S200, Brighton, MA 02135

Your language skills can make a difference for families in your community.

MultiCultural Home Careis hiring a Bilingual Haitian Creole/English Care Coordinator to join our Lynn team!

For decades, MultiCultural Home Care has helped people remain safe and independent at home. Our Care Coordinators are at the center of that work, connecting clients, families, and caregivers and making sure people receive the care they need.

What You'll Do

• Coordinate caregiver schedules, staffing, and client coverage to ensure consistent care
• Match caregivers with clients based on availability, skills, and care needs
• Manage referrals and intake documentation to help new clients begin services
• Communicate with clients, families, and caregivers regarding schedules, care needs, and service updates
• Address scheduling changes, cancellations, and coverage challenges promptly
• Maintain accurate client records, scheduling documentation, and incident reports while protecting confidential information
• Collaborate with care teams and other departments to resolve concerns, coordinate services, and support billing needs
• Provide compassionate support to clients and families, helping them understand available services and care expectations
• Participate in a rotating on-call schedule and assist with additional responsibilities as needed

What We're Looking For

• Bilingual in Haitian Creole and English REQUIRED
• Able to work onsite in Brighton, MA Monday–Friday, 8am-5pm
• 1+ year of customer service experience
• 1+ years of home care experience
• Strong communication and organization skills
• Comfortable in a busy, fast-moving environment

Healthcare, home care, scheduling, intake, or care coordination experience is a plus, but we're open to candidates with transferable experience who are ready to learn.

What WeOffer:

• $20–$24/hour
• Medical, dental, and vision insurance
• 401(k) with 6% company match
• Paid time off and 10 paid holidays
• Employee assistance and discount programs
• Short- and long-term disability benefits

Why Join MultiCultural Home Care?

You'll join a team focused on helping people live safely and independently at home while using your Haitian Creole language skills to help families feel understood and supported.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Our Mission:

To provide access to the care that matters for those who need it most.

Our Values:

Caring:We care about what we do and who we do it for.

Collaborative:We value the perspective and experience of all.

Dedicated:We are committed to making a real world impact.

Purposeful:We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.