Bilingual Care Coordinator — Haitian Creole/English (Onsite)

Modivcare; Boston (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid time off

Holidays

Job summary

MultiCultural Home Care is seeking a Bilingual Haitian Creole/English Care Coordinator to join our Lynn team in Brighton, MA. This full-time role runs Monday–Friday, 8:00 AM–5:00 PM, with rotating on-call duties.

You will coordinate caregiver schedules and client coverage, match caregivers with clients, and manage intake and referrals to start services. We value clear communication and organizational skills to support families and caregivers.

Qualifications

• Bilingual in Haitian Creole and English is required.
• 1+ year of customer service experience.
• 1+ year of home care experience.
• Strong communication and organizational skills.
• Able to work onsite in Brighton, MA Monday–Friday, 8am–5pm.

Responsibilities

• Coordinate caregiver schedules, staffing, and client coverage to ensure consistent care.
• Match caregivers with clients based on availability, skills, and care needs.
• Manage referrals and intake documentation to help new clients begin services.
• Communicate with clients, families, and caregivers regarding schedules, care needs, and service updates.
• Address scheduling changes, cancellations, and coverage challenges promptly.
• Maintain accurate client records, scheduling documentation, and incident reports while protecting confidential information.
• Collaborate with care teams and other departments to resolve concerns, coordinate services, and support billing needs.
• Provide compassionate support to clients and families, helping them understand available services and care expectations.
• Participate in a rotating on-call schedule and assist with additional responsibilities as needed.

Skills

Bilingual Haitian Creole/English

Customer service experience

Home care experience

Strong communication skills

Organizational skills

Job description

MultiCultural Home Care is seeking a Bilingual Haitian Creole/English Care Coordinator to join our Lynn team in Brighton, MA. This full-time role runs Monday–Friday, 8:00 AM–5:00 PM, with rotating on-call duties.

You will coordinate caregiver schedules and client coverage, match caregivers with clients, and manage intake and referrals to start services. We value clear communication and organizational skills to support families and caregivers.