Bilingual Call Center Specialist - Patient Care & Scheduling

Paycom; Lemoore (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

403(B) matching

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Vacation Pay

Sick Pay

Job summary

Aria Community Health Center is seeking a patient services representative to manage inbound calls, schedule appointments, and assist patients with non-medical guidance. The role supports front office collaboration and ensures accurate documentation and confidentiality.

Candidates should have a high school diploma (or equivalent) and preferably experience in medical front office tasks, with bilingual English/Spanish skills.

Qualifications

• High school diploma or equivalent required.
• Preferred experience in medical front office procedures.
• Bilingual English/Spanish required.

Responsibilities

• Answers questions and offers non-medical guidance via telephone/online.
• Schedules appointments and exchanges information with patients.
• Maintains documentation of calls and collaborates with front office.
• Supports delivery of quality patient care with timely information exchange.
• Provides resources to assist patients and maintains confidentiality.

Skills

Customer service

Attention to detail

Multi-tasking

Team player

Clear communication

Confidentiality

Professional appearance

PC proficiency

EHR learning

Education

High school diploma or equivalent

Medical front office experience (preferred)

Medical terminology knowledge (preferred)

Tools

EHR system

Microsoft Office

Email & Internet

Job description

Aria Community Health Center is seeking a patient services representative to manage inbound calls, schedule appointments, and assist patients with non-medical guidance. The role supports front office collaboration and ensures accurate documentation and confidentiality.

Candidates should have a high school diploma (or equivalent) and preferably experience in medical front office tasks, with bilingual English/Spanish skills.