Bilingual Banking Support Specialist (English/Spanish)

Fifth Third Bank; Grand Rapids (MI); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Fifth Third Bank is seeking a Bilingual Consumer Contact Professional I in Grand Rapids, MI. The role handles customer calls in English and Spanish, delivering accurate information and guidance on bank products.

You will resolve inquiries, encourage self-service options and ensure data integrity across systems. The position emphasizes exceptional service, confidentiality, and compliance, with a base salary aligned to the market and comprehensive benefits.

Qualifications

• Fluent in English and Spanish with excellent verbal and written communication.
• Strong customer service skills with a focus on accuracy and courtesy.
• Proficient data entry and basic computer literacy.
• Ability to understand and respond to inquiries across product areas.
• Previous call center experience is preferred.

Responsabilités

• Handle customer calls professionally in English and Spanish.
• Provide accurate information and explain products and policies clearly.
• Resolve common inquiries without transferring the customer when possible.
• Educate customers about self-service channels and proactive options.
• Maintain confidentiality and adhere to bank policies.

Connaissances

Bilingual English/Spanish

Customer service

Data entry

Problem solving

Telephone communication

Formation

High school diploma or equivalent

Description du poste

Fifth Third Bank is seeking a Bilingual Consumer Contact Professional I in Grand Rapids, MI. The role handles customer calls in English and Spanish, delivering accurate information and guidance on bank products.

You will resolve inquiries, encourage self-service options and ensure data integrity across systems. The position emphasizes exceptional service, confidentiality, and compliance, with a base salary aligned to the market and comprehensive benefits.