Inbound Support Specialist – Bilingual, Flexible Schedule

Serenity-Healthcare-1; Fort Worth (TX); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401(k)

Paid time off

Holidays

Flexible scheduling

Bilingual differential

Job summary

Serenity Healthcare is seeking a Call Center Representative – Customer Support in Fort Worth, TX to join a high-volume inbound call center. You will handle inquiries, guide customers through next steps, and contribute to a positive customer experience.

The role includes paid training, then flexible scheduling with full-time or part-time options. Starting pay is $16.50/hour, with potential growth to $19.50/hour within 6 months, plus a bilingual differential and benefits.

Qualifications

• High school diploma or GED.
• Experience in a customer service or call center preferred.
• Comfortable handling high call volumes and on-the-phone work.
• Strong verbal and written communication skills.
• Data entry and basic computer systems knowledge; CRM experience a plus.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy and efficiency.
• Follow structured scripts and workflows while adapting to conversations.
• Guide hesitant callers using professional, solutions-focused communication.
• Convert inbound inquiries into scheduled appointments.
• Verify customer information and enter data into a CRM system.

Skills

Communication skills

Verbal communication

Written communication

Customer service

Data entry

Education

High school diploma or GED

Tools

CRM software

Data entry systems

Job description

Serenity Healthcare is seeking a Call Center Representative – Customer Support in Fort Worth, TX to join a high-volume inbound call center. You will handle inquiries, guide customers through next steps, and contribute to a positive customer experience.

The role includes paid training, then flexible scheduling with full-time or part-time options. Starting pay is $16.50/hour, with potential growth to $19.50/hour within 6 months, plus a bilingual differential and benefits.