Inbound Support Pro - Bilingual & Flexible Hours

Serenity Healthcare; Farmers Branch (TX); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off: 10 days (15 after first

Paid holidays

Bilingual differential

Job summary

Serenity Healthcare in Las Colinas, TX, is seeking a Call Center Representative to handle a high volume of inbound calls. The role involves scheduling appointments, following scripts, and guiding customers with professional, solution-focused communication.

Paid training is required, with after-training options for full-time or part-time scheduling. Starting compensation is $16.50/hour, with growth to $19.50/hour within 6 months and a bilingual differential.

Qualifications

• High school diploma or GED required.
• Experience in customer service or call center preferred.
• Strong verbal and written communication skills.
• Ability to handle high call volume and stay calm under pressure.
• Basic computer skills and data entry with CRM experience a plus.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy and efficiency.
• Follow structured scripts and workflows while adapting naturally to conversations.
• Guide hesitant callers using professional, solutions-focused communication.
• Convert inbound inquiries into scheduled appointments.
• Verify customer information and enter data accurately into a CRM system.
• Respond to questions and resolve concerns in a calm, professional manner.
• Escalate complex situations appropriately while maintaining a positive experience.
• Collaborate with internal teams to ensure smooth handoffs and follow-through.

Skills

Customer service

Verbal communication

Written communication

Calm under pressure

Education

High school diploma or GED

Tools

CRM software

Data entry

Job description

Serenity Healthcare in Las Colinas, TX, is seeking a Call Center Representative to handle a high volume of inbound calls. The role involves scheduling appointments, following scripts, and guiding customers with professional, solution-focused communication.

Paid training is required, with after-training options for full-time or part-time scheduling. Starting compensation is $16.50/hour, with growth to $19.50/hour within 6 months and a bilingual differential.