Bilingual Call Center Rep – Dental Insurance Benefits

Community Dental Partners; Denton (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Community Dental Partners in Denton, TX is seeking a Specialties Bilingual Call Center Representative for Oral Surgery and Orthodontics. You will handle inbound calls, assist patients, and schedule appointments, supporting practices with phone-based service excellence.

Requirements include a high school diploma, fluency in English and Spanish, strong computer and typing skills, and the ability to work in a fast-paced environment.

Qualifications

• Fluent in English and Spanish to communicate with patients.
• Able to work in a fast-paced environment with multiple priorities.
• Excellent phone skills to describe services and gather information.
• Provide a high level of customer service over the phone.
• Meet inbound/outbound call targets and convert leads to appointments.

Responsibilities

• Answer inbound calls and follow referrals to schedule appointments.
• Confirm appointments and assist patients with their needs.
• Follow established processes to ensure patient satisfaction.

Skills

Bilingual English/Spanish

Customer service

Phone communication

Call center experience

Lead conversion

Education

High school diploma or equivalent

Google Suite proficiency

Typing proficiency

Tools

Call center systems

Google Suite

Job description

Community Dental Partners in Denton, TX is seeking a Specialties Bilingual Call Center Representative for Oral Surgery and Orthodontics. You will handle inbound calls, assist patients, and schedule appointments, supporting practices with phone-based service excellence.

Requirements include a high school diploma, fluency in English and Spanish, strong computer and typing skills, and the ability to work in a fast-paced environment.