Bilingual Dental Patient Support Specialist – Evenings

Smilebuilderz LLC; Lancaster (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

Smilebuilderz LLC is seeking a dedicated customer service representative to enhance patient engagement through quality care. The successful candidate will provide exceptional customer service, schedule appointments using Dentrix, and handle insurance verification in a controlled office environment.

Qualifications include a high school diploma or equivalent call center experience, proficiency in communication, and the ability to multitask effectively. Evening hours and the ability to work with minimal supervision are required, with opportunities for professional growth within the company.

Qualifications

• Experience in a high-volume call center is preferred.
• Professional verbal and written communication skills are essential.
• Strong organizational skills with the ability to multitask.

Responsibilities

• Provide world class customer service to all Smilebuilderz customers.
• Answer multi-line telephone calls efficiently.
• Schedule appointments using office management software (Dentrix).
• Handle insurance verifications and eligibility checks.

Skills

Proficient communicator

Organized

Ability to multitask

Ability to acclimate to change

Team focused

Leadership skills

Ability to work with little supervision

Education

High school diploma/GED or equivalent call center/customer service experience

Tools

Basic office equipment

Multi-line phone system

Job description

Smilebuilderz LLC is seeking a dedicated customer service representative to enhance patient engagement through quality care. The successful candidate will provide exceptional customer service, schedule appointments using Dentrix, and handle insurance verification in a controlled office environment.

Qualifications include a high school diploma or equivalent call center experience, proficiency in communication, and the ability to multitask effectively. Evening hours and the ability to work with minimal supervision are required, with opportunities for professional growth within the company.