Call Center Representative - Oral Surgery (Bilingual)

Community Dental Partners; Denton (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Community Dental Partners in Denton, TX is seeking a Specialties Bilingual Call Center Representative for Oral Surgery and Orthodontics. You will handle inbound calls, assist patients, and schedule appointments, supporting practices with phone-based service excellence.

Requirements include a high school diploma, fluency in English and Spanish, strong computer and typing skills, and the ability to work in a fast-paced environment.

Qualifications

• Fluent in English and Spanish to communicate with patients.
• Able to work in a fast-paced environment with multiple priorities.
• Excellent phone skills to describe services and gather information.
• Provide a high level of customer service over the phone.
• Meet inbound/outbound call targets and convert leads to appointments.

Responsibilities

• Answer inbound calls and follow referrals to schedule appointments.
• Confirm appointments and assist patients with their needs.
• Follow established processes to ensure patient satisfaction.

Skills

Bilingual English/Spanish

Customer service

Phone communication

Call center experience

Lead conversion

Education

High school diploma or equivalent

Google Suite proficiency

Typing proficiency

Tools

Call center systems

Google Suite

Job description

Specialties Bilingual Call Center Representative -Oral Surgery Denton, TX

OPPORTUNITY FOR DENTAL INSURANCE BENEFITS and GROWTH

Are you looking for a position that offers growth opportunities, merit increases, paid training, and a comfortable work environment? If so, fill out the job application and be prepared to be a part of a great team!

At Community Dental Partners, we take pride in servicing our practices with communication support through phone calls to support our patients in creating a unique experience on the phone and in the practice.

Our Call Center Specialists work on answering inbound calls and calling patients when we receive referrals from the practice. Our role in the Call Center is to take inbound calls for oral surgery and orthodontics patients to schedule an appointment based on their needs. Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with their needs.

Representatives:

• Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism
• Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information
• Provide a superior customer service experience through the phone
• Meet departmental goals for inbound and outbound calls
• Convert leads into appointments

Education and Experience

• High school diploma or equivalent
• Proficiency using the Google Suite of products
• Proficiency in relevant computer applications and call center systems
• Excellent typing skills
• Fluency in English & Spanish
• Dental experienced preferred but not required.

Job Type: Full-time

Starting Pay: $13/hour

Community Dental Partners is an Equal Opportunity and Affidavit Employer. Our committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.