Bilingual Call Center Pro - Hybrid, Training-to-Hire

Addison Group; Tysons (VA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Comprehensive training program

Career progression to Dispute Resolver

Hybrid work after training

Supportive leadership

Modern office environment

Job summary

Addison Group is seeking a bilingual (English/Spanish) Call Center Representative for our client in Tysons, VA. You will support consumers by guiding them through the dispute resolution process, asking questions, and ensuring proper documentation is collected to move claims forward.

Start with onsite training for 3–6 weeks, then transition to a hybrid schedule (2 days onsite / 3 days remote). Standard hours are Monday–Friday, 9:00am–6:00pm with a 60-minute lunch.

Qualifications

• Bilingual English/Spanish required with strong communication skills.
• 4+ years of progressive customer service experience in a web-based or call center environment.
• Bachelor’s degree preferred.
• Experience with contact center platforms (e.g., RingCentral, Matterhorn).
• Able to operate in a fast-paced, metrics-driven setting.

Responsibilities

• Provide inbound phone and online support during core business hours.
• Guide consumers through the dispute resolution process and eligibility steps.
• Assist with state-specific guidelines and documentation requirements.
• Follow up on pending documentation to move claims forward.
• Manage outreach tasks and special projects to support service levels.
• Refer escalated concerns to leadership when needed.
• Maintain professionalism, accuracy, and empathy in all interactions.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Fast-paced environment

Education

Bachelor’s degree preferred

Tools

RingCentral

Matterhorn

Job description

Addison Group is seeking a bilingual (English/Spanish) Call Center Representative for our client in Tysons, VA. You will support consumers by guiding them through the dispute resolution process, asking questions, and ensuring proper documentation is collected to move claims forward.

Start with onsite training for 3–6 weeks, then transition to a hybrid schedule (2 days onsite / 3 days remote). Standard hours are Monday–Friday, 9:00am–6:00pm with a 60-minute lunch.