Hybrid Bilingual Client Specialist (English/Spanish)

TransConnect Services; Memphis (TN); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Profit sharing

401(k) plan with company match

Medical, dental, vision benefits

Paid holidays

Job summary

TransConnect Services is hiring a bilingual Call Center Representative (English/Spanish) in Memphis. You will handle inbound calls and emails, resolve issues, and explain product features. Training starts onsite with a move to hybrid work; local candidates are preferred.

The role requires fluency in English and Spanish, a high school diploma, and prior customer service experience. Microsoft Office skills will help you succeed in this fast-paced environment.

Qualifications

• Fluency in reading, writing and speaking both English and Spanish.
• High School Diploma required.
• Telephone etiquette and professional communication.
• Office environment, customer service or transportation industry experience.

Responsibilities

• Answer inbound calls and emails, resolve client issues, and explain product functionality clearly.
• Identify and escalate priority issues and route calls when needed.
• Set up and assist new accounts in the internal system, ensuring discounts are correct and files are complete.
• Provide timely, professional service to maintain client satisfaction.

Skills

Bilingual English/Spanish

Customer service

Telephone etiquette

Education

High School Diploma

Tools

Microsoft Office

Job description

TransConnect Services is hiring a bilingual Call Center Representative (English/Spanish) in Memphis. You will handle inbound calls and emails, resolve issues, and explain product features. Training starts onsite with a move to hybrid work; local candidates are preferred.

The role requires fluency in English and Spanish, a high school diploma, and prior customer service experience. Microsoft Office skills will help you succeed in this fast-paced environment.