Hybrid Call Center Pro (Bilingual) – Service Excellence

Chadwell Supply; United States; Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Paid time off (104 hours)

Hybrid work options

Gym access

Job summary

Chadwell Supply is hiring a Call Center Representative to handle inbound calls, process quotes and orders, and manage returns. You will work with warehouse staff and account managers to speed resolutions and approvals.

The role requires bilingual Spanish/English capability and familiarity with Outlook, Excel, and SalesPad, with a focus on accuracy and customer service. The position offers a full-time schedule on weekdays, with hybrid options after training.

Qualifications

• Be at least 18 years old.
• Be familiar with Microsoft Outlook, Excel and SalesPad.
• Bilingual (Spanish/English) required.
• Capable of data entry and extracting information on orders and accounts.
• Strong process analysis and improvement skills.
• Able to multi-task with interruptions.
• Have financial aptitude for handling profitable customer service orders.
• High School Diploma or equivalent required; some college recommended.

Responsibilities

• Process stock orders, quotes, and returns accurately.
• Provide substitutes for backordered items when requested.
• Process Credit Card Authorizations on open orders.
• Coordinate with sales team, managers, and warehouse personnel to resolve conflicts.
• Answer phones with a clear, friendly tone.
• Read and follow all notes on accounts and respond to emails.
• Participate in Lunch and Learns and other product knowledge sessions.
• Remain logged into queues during business hours.

Skills

Bilingual Spanish/English

Data entry

Microsoft Excel

Microsoft Outlook

SalesPad

Process analysis

Multi-tasking

Financial aptitude

Education

High School Diploma or equivalent

Some college recommended

Tools

SalesPad

Job description

Chadwell Supply is hiring a Call Center Representative to handle inbound calls, process quotes and orders, and manage returns. You will work with warehouse staff and account managers to speed resolutions and approvals.

The role requires bilingual Spanish/English capability and familiarity with Outlook, Excel, and SalesPad, with a focus on accuracy and customer service. The position offers a full-time schedule on weekdays, with hybrid options after training.