Bilingual Hybrid Sales Pro — Spanish/English

Cricket Wireless LLC.; Mesa (AZ); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discounts on AT&T plans and A

Tuition reimbursement

Paid Time off and holidays

Paid Parental Leave

Work From Home option

Disability Benefits

Life and AD&D insurance

Wellness programs

WFH equipment provided

Job summary

AT&T is seeking a bilingual Premier Service Consultant (Spanish/English) for a hybrid role based in Mesa, AZ. You will work at our 1355 W University Dr center 3–4 days weekly and remotely 1–2 days weekly, helping customers with acquisition, sales, service, and retention.

Responsibilities include handling calls, chats, and emails; identifying upsell opportunities; resolving billing and service issues; and explaining bills and product features.

Qualifications

• Bilingual in Spanish and English required.
• Experience in sales or customer service preferred.
• Ability to meet sales and commission targets.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Skills

Bilingual Spanish/English

Commissioned sales experience

Customer service

Problem solving

Job description

AT&T is seeking a bilingual Premier Service Consultant (Spanish/English) for a hybrid role based in Mesa, AZ. You will work at our 1355 W University Dr center 3–4 days weekly and remotely 1–2 days weekly, helping customers with acquisition, sales, service, and retention.

Responsibilities include handling calls, chats, and emails; identifying upsell opportunities; resolving billing and service issues; and explaining bills and product features.