Bilingual Call Center Associate - Remote with Bronx Onsite

URBAN HEALTH PLAN, INC.; New York (NY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Fully funded health insurance for you

Family health insurance option

Dental coverage

Vision coverage

401(k) retirement planning

Paid time off

Holidays

Flexible spending accounts

Loan forgiveness eligibility

Life insurance

Job summary

Urban Health Plan is seeking a Call Center Associate I in the Bronx-based team to support operations across our health centers. The role is remote with monthly onsite needs for training and meetings; local NYC residence is preferred, with company equipment provided and a workstation that can support dual monitors.

Primary duties include handling high-volume calls, scheduling appointments, and addressing patient requests with HIPAA-compliant confidentiality.

Qualifications

• High School Diploma or GED required.
• This position is entry level, training provided.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.
• Self-motivation and commitment to EXCELLENCE.

Responsibilities

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.

Skills

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Urban Health Plan is seeking a Call Center Associate I in the Bronx-based team to support operations across our health centers. The role is remote with monthly onsite needs for training and meetings; local NYC residence is preferred, with company equipment provided and a workstation that can support dual monitors.

Primary duties include handling high-volume calls, scheduling appointments, and addressing patient requests with HIPAA-compliant confidentiality.