Remote Bilingual Call Center Associate - Health Care Support

Urban Health Plan; New York (NY); Hybride; USD 32 000 - 43 000; Plein temps

Avantages offerts par ce poste

Fully funded Health Insurance

Dental, Vision, and Prescription

401(k) Retirement Savings

Paid vacation

Personal time off

Sick time

Paid holidays

Flex Spending Accounts

PSLF eligibility

Fitness Discounts

Life Insurance

Résumé du poste

Urban Health Plan is hiring a Call Center Associate I in the Bronx, NY. This remote-leaning, entry-level role supports care coordination from home with monthly on-site trainings in NYC.

The position requires a desk space suitable for dual monitors and aligns with our service-driven, community-based health care mission. You'll handle high-volume calls, schedule appointments, verify demographics and insurance, and escalate clinical questions as needed.

Qualifications

• High School Diploma or GED required.
• This position is entry level, training provided.
• Bilingual Spanish/English required.

Responsabilités

• Answer high volume telephone calls, schedules medical appointments, and relays messages according to organization standards.
• Respond to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality per HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient appointments as needed.
• Exhibits WE CARE performance standards in accordance with Urban Health Plan's Operating Credo.

Connaissances

Bilingual Spanish/English

Exceptional customer service

Computer proficiency

Self-motivation

Formation

High School Diploma or GED

Description du poste

Urban Health Plan is hiring a Call Center Associate I in the Bronx, NY. This remote-leaning, entry-level role supports care coordination from home with monthly on-site trainings in NYC.

The position requires a desk space suitable for dual monitors and aligns with our service-driven, community-based health care mission. You'll handle high-volume calls, schedule appointments, verify demographics and insurance, and escalate clinical questions as needed.