Call Center Associate I (Bilingual English/Spanish)

URBAN HEALTH PLAN, INC.; New York (NY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Fully funded health insurance for you

Family health insurance option

Dental coverage

Vision coverage

401(k) retirement planning

Paid time off

Holidays

Flexible spending accounts

Loan forgiveness eligibility

Life insurance

Job summary

Urban Health Plan is seeking a Call Center Associate I in the Bronx-based team to support operations across our health centers. The role is remote with monthly onsite needs for training and meetings; local NYC residence is preferred, with company equipment provided and a workstation that can support dual monitors.

Primary duties include handling high-volume calls, scheduling appointments, and addressing patient requests with HIPAA-compliant confidentiality.

Qualifications

• High School Diploma or GED required.
• This position is entry level, training provided.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.
• Self-motivation and commitment to EXCELLENCE.

Responsibilities

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.

Skills

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Position Summary

lthough remote, position requires some monthly onsite needs including training and meetings that are held in the Bronx- with this in mind, applicants must reside locally to the New York City market. While company equipment will be furnished- incumbents must possess a desk space and area from home that is suitable for work without distractions and a desk that is able to securely fit dual monitor screens/computer/other hardware.

Job Description

The Call Center Associate I will join our Bronx-Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast paced and service-driven team. We are seeking customer service professionals with a passion for community based health care. Though remote, position requires some monthly onsite needs including training and meetings that are held in the Bronx- with this in mind, applicants must reside locally to the New York City market. While company equipment will be furnished- incumbents must possess a desk space and area from home that is suitable for work without distractions and a desk that is able to securely fit dual monitor screens/computer/other hardware.

Minimum Qualifications

• High School Diploma or GED required.
• This position is entry level, training provided.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.
• Self-motivation and commitment to EXCELLENCE.

Key Duties

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.

Starting Compensation

Minimum $18.00 Maximum $18.00/hour ($37,440/annum).

Work Environment Type, Location, and Schedule

Remote, Bronx, NY, The schedules for this position is: Monday to Friday 10:00 am- 7:00 pm with rotating Saturday shifts 8:00 am- 5:00 pm.

As a full time associate at Urban Health Plan, you'll enjoy

• Fully funded Health Insurance for you/ 73.5% funded Health Insurance for your family
• Dental, Vision, and Prescription Insurance
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
• Entertainment Discount Program
• Employee Assistant Program
• Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
• Fitness Discounts and Perks through our medical plan.
• $50,000 term life Insurance

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.