Bilingual Call Center Agent (Remote - Arkansas)

ProVision Virtual Solutions; Little Rock (AR); Remoto; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

ProVision Virtual Solutions is seeking a dedicated bilingual Call Center Agent for a remote Arkansas position. The role involves handling customer service tasks across various client needs, including technical support and roadside assistance, with the option to work from home and set your schedule.

The position requires fluent English and Spanish or English and Portuguese, a home office, and Arkansas residency, with an initial 60–90 day training and probation period.

Competenze

• Must be fluent in English and Spanish or English and Portuguese.
• Home office setup required.
• Residential in Arkansas.

Mansioni

• Assist customers with billing inquiries and disputes.
• Provide basic troubleshooting for hardware and software.
• Dispatch technical crews when needed.
• Answer inbound calls for roadside services and coordinate dispatch.
• Maintain professional, courteous communication with customers and supervisors.

Conoscenze

Bilingual

Customer service

Descrizione del lavoro

Bilingual Call Center Agent (Remote - Arkansas)

Part time | ProVision Virtual Solutions | Remote Job

Posted On 10/12/2026

Job Information

Communications

Job Description

This is a remote position.

ProVision Virtual Solutions , a Virtual Services Company based out of Little Rock, Arkansas, is seeking dedicated, reliable and professional Bilingual Customer Service Professionals to fulfill a wide array of roles on our Call Center Services Team.

Do you want to work from home? Do you want to create your own schedule? Then we are the company for you! We can provide you the opportunity to support a multitude of clients, assisting their customers with Technical Support, Roadside Assistance, general Customer Service, and even Human IVR/Concierge services.

Responsibilities may include:

• Supporting customers in billing inquiries and disputes.
• Supporting customers in basic troubleshooting of their hardware and software.
• Dispatching of Technical Crews when such troubleshooting fails.
• Answering inbound calls of customers who require roadside services, ascertaining the location of those customers through various means and then dispatching Roadside Service Providers to their location.
• Ensuring no customer is "stranded" or doesn't have their situation resolved.
• Maintaining a positive and respectful attitude towards all customers at all times.
• Communicating and Coordinating with supervisors and team as needed.
• Ensuring customer satisfaction and providing professional care.
• For the First 60-90 Days: You will be required to work during a set time, this time includes the period of training and probationary call monitoring.
  

Requirements

Professional at home Office Space for working.

Minimum 15 MBps Up, 50 MBps Down Internet Speeds.

You must be a resident of the State of Arkansas.

You must be fluent in English AND Spanish; or English AND Portuguese