Bilingual Call Center Agent: Customer Care & Scheduling

Roto-Rooter Plumbing & Water Cleanup; Tempe (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter’s Phoenix area Call Center in Tempe, AZ is hiring a Call Center Customer Service Representative. You will handle customer inquiries, gather details, and schedule service calls while delivering empathetic, efficient support for plumbing problems.

The role requires strong communication, a customer-first approach, and the ability to work in a fast-paced environment. Prior call center experience and familiarity with AS400 and MS Office are a plus.

Qualifications

• Bilingual skills are a plus!
• Strong customer service focus
• AS400 knowledge is preferred
• Prior call center experience is helpful
• Able to work in a fast-paced environment
• Excellent oral and written communication skills
• Working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail

Responsibilities

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
• Data entry, including customer contact information and relevant details concerning their plumbing problems.
• Schedule a service call based on customer’s availability and convenience.
• Discuss additional services and products we have available that may be helpful.
• Be a trusted informational resource for Roto-Rooter customers.

Skills

Bilingual skills

Customer service

Oral and written communication

Fast-paced environment

Organized and detail-oriented

Self-starter

Tools

AS400 knowledge

MS Word

MS Excel

Job description

Roto-Rooter’s Phoenix area Call Center in Tempe, AZ is hiring a Call Center Customer Service Representative. You will handle customer inquiries, gather details, and schedule service calls while delivering empathetic, efficient support for plumbing problems.

The role requires strong communication, a customer-first approach, and the ability to work in a fast-paced environment. Prior call center experience and familiarity with AS400 and MS Office are a plus.