Bilingual Customer Care Specialist - Fast-Paced Call Center

Roto-Rooter Plumbing and Drain Service

Tempe (AZ)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Roto-Rooter Plumbing and Drain Service in Tempe, AZ is hiring a Call Center Customer Service Representative to be the first point of contact for customers seeking plumbing services. You will handle information gathering, data entry, scheduling, and promoting additional services while maintaining empathy and a sense of urgency in a fast-paced, call-center environment.

Bilingual skills are a plus; strong customer service, AS400 knowledge preferred, and proficiency in Word/Excel are valued as you

Qualifications

Bilingual skills are a plus!
Strong customer service focus
AS400 knowledge is preferred
Prior call center experience is helpful
Able to work in a fast-paced environment
Excellent oral and written communication skills
A Working knowledge of Microsoft Word and Excel programs
Self-starter who is organized and thorough with attention to detail

Responsibilities

Be the first point of contact with our customers.
Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
Data entry, including customer contact information and relevant details concerning their plumbing problems.
Schedule a service call based on customer’s availability and convenience.
Discuss additional services and products we have available that may be helpful.
Be a trusted informational resource for Roto-Rooter customers.