Customer Service Representative

Roto-Rooter Plumbing and Drain Service; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Roto-Rooter Plumbing and Drain Service in Tempe, AZ is hiring a Call Center Customer Service Representative to be the first point of contact for customers seeking plumbing services. You will handle information gathering, data entry, scheduling, and promoting additional services while maintaining empathy and a sense of urgency in a fast-paced, call-center environment.

Bilingual skills are a plus; strong customer service, AS400 knowledge preferred, and proficiency in Word/Excel are valued as you

Qualifications

• Bilingual skills are a plus!
• Strong customer service focus
• AS400 knowledge is preferred
• Prior call center experience is helpful
• Able to work in a fast-paced environment
• Excellent oral and written communication skills
• A Working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail

Responsibilities

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
• Data entry, including customer contact information and relevant details concerning their plumbing problems.
• Schedule a service call based on customer’s availability and convenience.
• Discuss additional services and products we have available that may be helpful.
• Be a trusted informational resource for Roto-Rooter customers.

Skills

Bilingual skills

Customer service

AS400

Call center experience

Fast-paced environment

Communication skills

Word/Excel

Self-starter

Job description

Call Center Customer Service Representative

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

This position is at our Arizona Call Center located in Tempe, AZ.

Responsibilities

• Hiring immediately, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter’s Phoenix area Call Center.


• Be the first point of contact with our customers.


• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.


• Data entry, including customer contact information and relevant details concerning their plumbing problems.


• Schedule a service call based on customer’s availability and convenience.


• Discuss additional services and products we have available that may be helpful.


• Be a trusted informational resource for Roto-Rooter customers.

Requirements

• Bilingual skills are a plus!


• Strong customer service focus


• AS400 knowledge is preferred


• Prior call center experience is helpful


• Able to work in a fast-paced environment


• Excellent oral and written communication skills


• A Working knowledge of Microsoft Word and Excel programs


• Self-starter who is organized and thorough with attention to detail

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card


• Accident and Critical Illness Insurance


• Dental Insurance


• Vision Insurance


• Paid Vacation


• Paid Training


• Life Insurance


• Matching 401K Retirement Savings Plan


• Tuition Reimbursement


• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.