Dispatcher

Talentify; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

401K Matching

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter is hiring a full-time Call Center Dispatcher for our Tempe, AZ on-site call center. This 2nd-shift role supports a national service network, coordinating field technicians and informing customers about arrival times. Bilingual skills are a plus, but not required.

You will manage technician workloads across multiple states, relay essential job details, and resolve customer concerns in a fast-paced environment. Strong MS Word/Excel and excellent customer service are essential.

Qualifications

• Ability to multi-task.
• Bilingual skills are a plus.
• Excellent customer service skills.
• A working knowledge of Microsoft Word and Excel programs.
• Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment.
• Must be flexible to accommodate schedule of a 24/7 business; including Weekends and evenings.

Responsibilities

• Serve as liaison between our field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Interact with customers to keep them informed of the arrival status of their assigned service technician.
• Relay necessary job details and other information to the service technician.
• Resolve any customer service concerns.

Skills

Multitasking

Excellent customer service

Organizational skills

Self-motivated

Bilingual (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Call Center Dispatcher

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. This on-site position is at our Arizona Call Center located in Tempe, AZ.

Responsibilities

Hiring immediately for full-time 2nd shift dispatcher position at Roto-Rooter’s Phoenix area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.

• Serve as liaison between our field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Interact with customers to keep them informed of the arrival status of their assigned service technician.
• Relay necessary job details and other information to the service technician.
• Resolve any customer service concerns.

Requirements

• Ability to multi-task
• Bilingual skills are a plus
• Excellent customer service skills
• A working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
• Must be flexible to accommodate schedule of a 24/7 business; including Weekends and evenings.

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.