2nd Shift Call Center Dispatcher — Growth & Great Benefits

Roto-Rooter Plumbing and Drain Service

Tempe (AZ)

On-site

USD 42,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid training

Life insurance

Matching 401K

Job summary

Roto-Rooter Plumbing and Drain Service in Tempe, AZ is hiring a Call Center Dispatcher for the on-site Arizona Call Center. The role involves coordinating between customers and field technicians, distributing workload, and keeping customers informed of technician arrival times.

Bilingual skills are a plus, with an emphasis on exceptional customer service in a fast-paced environment. The ideal candidate is organized, detail-oriented, and flexible to support a 24/7 operation, including evenings

Qualifications

Ability to multi‑task.
Bilingual skills are a plus.
Excellent customer service skills.
Working knowledge of Microsoft Word and Excel programs.
Self‑starter who is organized and thorough with attention to detail and thrives in a fast‑paced environment.
Must be flexible to accommodate a 24/7 schedule including weekends and evenings.

Responsibilities

Serve as liaison between field service technicians and customers.
Distribute jobs to field service technicians.
Manage workload of service technicians in a multi‑state region.
Interact with customers to keep them informed of arrival status of their technician.
Relay necessary job details and information to the service technician.
Resolve customer service concerns.