Customer Service Representative

Roto-Rooter; Tempe (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Paid Vacation

Life Insurance

401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter is seeking a Call Center Customer Service Representative in Tempe, Arizona. This full-time role requires strong customer service skills and the ability to handle customer inquiries with empathy and efficiency. Responsibilities include data entry, scheduling service calls, and providing information about additional services. The ideal candidate will be organized, detail-oriented, and possess excellent communication skills. Roto-Rooter offers a comprehensive benefits package, including medical, dental, and retirement savings plans.

Qualifications

• Bilingual skills are a plus!
• Strong customer service focus essential.
• Excellent oral and written communication skills required.
• Prior call center experience beneficial.
• Ability to work in a fast-paced environment required.

Responsibilities

• Be the first point of contact with customers.
• Obtain key information while expressing empathy.
• Schedule service calls based on customer availability.
• Discuss additional services that may be helpful.
• Data entry for customer contact information.

Skills

Bilingual skills

Strong customer service focus

Excellent communication skills

Organized and thorough

Tools

Microsoft Word

Microsoft Excel

AS400

Job description

Overview

Call Center Customer Service Representative

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. This position is at our Arizona Call Center located in Tempe, AZ.

Responsibilities

Hiring immediately, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter’s Phoenix area Call Center.

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
• Data entry, including customer contact information and relevant details concerning their plumbing problems.
• Schedule a service call based on customer’s availability and convenience.
• Discuss additional services and products we have available that may be helpful.
• Be a trusted informational resource for Roto-Rooter customers.

Requirements

• Bilingual skills are a plus!
• Strong customer service focus
• AS400 knowledge is preferred
• Prior call center experience is helpful
• Able to work in a fast-paced environment
• Excellent oral and written communication skills
• A Working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.