Bilingual Call Center Advocate - Transportation Support

FailSafe Communications; Hartford (CT); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Precision Human Resource Solutions, Inc. seeks a Call Center Customer Service Representative for an in-office role with CREC in Hartford, CT. The position starts immediately and requires working in a crowded call center environment.

Hours include 12:30pm-7:30pm or 5:30am-12:30pm, Monday to Friday, with mandatory overtime. Fluency in English and Spanish, and proficiency with Word, Excel, and Outlook are required.

Qualifications

• Fluent in English and Spanish
• At least 1 year of call center experience
• Proficient in Microsoft Word, Excel, and Outlook
• Experience handling a high-volume call center
• Demonstrated customer service excellence over the phone, in person, and via email

Responsibilities

• Provide parents, schools, and transportation providers with transportation needs.
• Process transportation change requests
• Process transportation complaints from parents and schools
• Serve as liaison between parents, schools, and transportation providers
• Resolve issues to ensure safe and timely transportation
• Maintain records for the transportation department (roster, routes, changes, schedules, accident reports)
• Assist with Choice: process for K-3 students whose parents miss bus stop pickup
• Support the director and transportation manager as needed
• Adhere to all regulations, laws, and policies related to duties and confidentiality

Skills

Bilingual English/Spanish

Call center experience

High-volume environment

Customer service

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working onsite with Capitol Region Education Council (CREC) in Hartford, CT.

* Position Starts Immediately
* This is an In Office call center in Hartford, CT.

HOURS & COMPENSATION
* Available shift: 12:30pm-7:30pm OR 530am-1230PM
* Monday through Friday
* Mandatory Overtime
* $17.50/hr

REQUIREMENTS
* Must be fluent in English and Spanish
* Must have at least one(1) year of experience in a call center
* Computer skills with a proficiency in Microsoft Word, Excel, and Outlook
* Ability to work in a heavy call volume environment
* Demonstrated customer service excellence over the phone, in-person, and through email
* Ability to remain calm and effective in a fast-paced environment

SUMMARY OF RESPONSIBILITIES
* Provide parents, schools, and transportation providers with transportation needs.
* Process transportation change requests
* Process transportation complaints from parents and school
* Work as a liaison between parents, schools, and transportation providers
* Resolve issues to ensure safe and timely transportation
* Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.
* Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop
* Assist the director and manager of transportation as needed
* Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.